U.S. Bank Branch E Main St, Quincy

U.S. Bank Branch Reviews

• J

  John McMahan
  1

  BEWARE!!! This bank will hold back ATM and Credit card purchases in hope you will over draw your account. They play other tricks but this is the one I do not like the most. They only do it in month my account is low and the chance is good they can trick me in this manner to feel like I have more money than I do. This month I have an ATM purchase for $137.xx at a truck stop that has taken a week so far to post. 100% chance that it will post if I take the account down low enough so they can charge me a fee or on the 3rd when I get my SSA money. This is not ethical and if this bank needs to do tricks like this, its best to just stay away!!!!!! Reply to reply: Like I said you are the only bank that this happens with and it is not ethical!!!!!

  Response from the owner

  Thanks for sharing your concern, John. Based on Your Deposit Account Agreement: We reserve the right to decide the order of the items we will pay and which items will be returned (if any). Our posting order may not be the same as the order in which you conducted a transaction and could result in overdraft fees, if you do not have available funds at the time the item is paid. We' cannot control when a merchant finally pulls their authorization, we give them 3 business days, however some may post it anytime they please. If you'd like to discuss this any further, please send us an email with your phone number to [email protected] including reference number 1646. One of our Ambassadors will be in touch in two business days. Thanks. ^Larisa

• E

  Evie Bree
  1

  Was profiled by the manager. When you agree to pay your turbo tax fees from your tax refund then the IRS transfers your money over to a third party to handle this. Civista Bank is one of the main banks they use for this. Well normally when you agree to pay it this way when you request a direct deposit, which was my situation, I however accidentally missed 1 number on my routing number so when civista Bank went to transfer me my funds it bounced back, this then caused civista bank to issues me a cashiers check via mail. When I went in to cash this check I feel as if I was profiled, despite the check even being verified by this branch the manager still felt it was a fake check because he had never seen a tax refund come like this lol! Despite me even trying to explain this situation to him which anyone can verify on the IRS website that that is how it works he refused fine I’ll Go elsewhere, but Because his branch had verified my check it made it difficult to cash it elsewhere, especially because the manager refused to answer any phone calls regarding the check just to confirm it had been verified by his branch, because he so strongly felt it was fake because he wasn’t familiar with the bank LOL. I have since been able to cash my check through Bank Of America who gave me absolutely zero trouble didn’t profile me and whom I will be doing all my future banking with! US Bank sucks!

  Response from the owner

  We are sorry to hear we've left you feeling this way, Evie. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We appreciate you taking the time to leave your honest feedback. The Bank Secrecy Act requires banks to understand and monitor the source of transactions made to accounts. As a part of the bank's effort to manage the Bank Secrecy Act and Anti Money Laundering risks associated with cash transactions, you may be asked further questions. If you'd like to discuss the experience in more detail, please send us an email with your phone number to [email protected], including reference number 9783. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• A

  Andrew Hammond
  5

  This branch is great inside Safeway. Josh is a hard worker and great banker.

  Response from the owner

  Hello Andrew - Thank you for taking the time our of your day to leave us this complimentary review. We're happy to hear Josh is able to help you out when you visit your local branch. We will be sure to pass along your compliments so he knows how much you appreciate him. Thanks again! -The U.S. Bank Social Media Team

• T

  Topher Grant
  5

  Love the fact that this branch is open 7 days a week!