U.S. Bank Branch Lombardi Access Rd, Green Bay

U.S. Bank Branch Reviews

• K

  Kurt Kasdorf
  5

  Outstanding customer service! Arrived at bank shortly before closing with heavy bags of laundry change, and all three of the employees tag-teamed to make sure they got it all deposited for me. (+$1000). Very friendly and helpful attitudes. Thank you Randi, Lizzy, and Joyce!

  Response from the owner

  Thank you for taking the time to share your experience, Kurt. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kim

• D

  Dylan Kelly
  1

  ATM always eats your cash when you try to deposit, and then gives you an error and then you have to call them multiple times and wait several days for them to give credit to your account. Just hold your literal cash hostage for days on end and refuse to fix whatever problem is with this ATM.

  Response from the owner

  Hi Dylan, thank you for reaching out about this matter. We're sorry to hear you have had multiple issues with this ATM. We have notified the proper team to have the ATM serviced. We hope this helps. Kindly, ^Kortnee

• R

  Rahmi Arikan
  1

  Dormant fee taken out of my any account without any notification. I respect that it was under the terms and conditions that every member sign before opening an account but it is still NOT okay for anyone taking money out of my account without notifying me. I specifically mentioned that I am looking for a free checking account and do not want to be charged any fees, I think it is fair to expect US Bank to inform me this “Dormant fee” thing when I open the account. It is deceiving a member of a bank and hiding under the reason “you signed it”. I have had a US bank account for over five years now and I do not recommend anyone to be a victim of these kind of situations. I have been on the phone close to three hours now bouncing back and forth between 1800 numbers and branches. No one can help! I am just hoping no one will face this.

• j

  john badgerav
  1

  Very poor customer service. Very slow through the drive thru. Other line of drive-thru service for cars served five different customers while I waited for the teller to cash a check. She definitely does not know her job. Elderly blond lady.

  Response from the owner

  Hello John, thank you for sharing your experience. We never want to hear a customer is unhappy with our service. If you have questions or concerns you would like to address further, please reach out to our 24 Hour Customer Service Department at 800.872.2657 for help. I hope you have a good evening. ^Kim

• A

  Alex
  1

  Went to deposit money in the ATM. There was a note that said it couldn't take deposits. I moved over to the teller lane to make the deposit and they told me they closed at 5. It was 5:01.

  Response from the owner

  We’re so sorry for the poor service, Alex. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 10162. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Jason Proctor
  1

  Awful customer service. The drive Throughs are the longest I have ever dealt with and that was before the pandemic now it’s nearly impossible! Thank God for credit unions

  Response from the owner

  Hello Jason, I'm sorry to hear you are unhappy with the customer service you have received at the branch. Would you like to dicuss your concerns further? If so, please email your phone number and reference #10112 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• T

  Trevor Tessmer
  1

  Open the lobby! I’ve been waiting in line for 20 minutes and not even close to being helped. Other banks have their lobby’s safely opened!

  Response from the owner

  Hello Trevor, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Kim

• S

  Shirley Teller
  1

  My bosswrote me a check.went to cash it and the lady ran a check on me first and then calls my boss! Took me 15 minutes to cash a check for 250.00.wow.never had a problem aching a check before.i will not go back there.

  Response from the owner

  Hello Shirley, thanks for sharing your experience. I certainly understand your frustration. If you’d like to discuss this interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5001. We will give you a call within one business day. Thanks again for sharing. ^Heather

• S

  Samuel B (Sammy B)
  1

  U.S. bank is the reason they have credit unions. So people who are sick of banks and all the b.s. that come with them have an alternative. Do yourself a favor. Go somewhere else. I'm pretty sure u.s. bank is where money goes to die.

  Response from the owner

  Hello, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• D

  Devan Lindgren
  1

  Two lanes takes forever on weekends

  Response from the owner

  Hello Devan, I'm sorry to hear of your experience at the branch. We appreciate the time you have taken to share your feedback. We use this information when changes are updates are being considered, so thank you for reaching out to us. If you have questions or concerns about your account, please call Customer Service at 800.872.2657. I wish you the best, ^Kim