U.S. Bank Branch Court St, Medford

U.S. Bank Branch Reviews

• A

  Alex J
  4

  Location is good with friendly service. The ATM is convenient and quick service is good.

  Response from the owner

  Thank you for your kind words, Alex. I hope all your future visits meet the same level of service. Have a great day! ^Heather

• N

  Nicole Abernethy
  1

  I feel like the customer service and service at this location used to be super wonderful five star for sure. Over the last few years it started to decline this year obviously being the worst customer service and attitudes are absolutely horrible not welcoming. Also the drive-through was the biggest bonus for banking at this bank now you never know if they’re going to be open they close early and then especially if you get there within 20 minutes of closing the tellers are not happy and they show it all over their faces and with their Attitude.I feel like you guys can do better !

  Response from the owner

  Hello Nicole, I'm so sorry you are unhappy with your recent experiences at the branch. Our goal is to provide great service, so I am disappointed to hear we have fallen short. We welcome the chance to discuss your visits further and offer our help in any way we can. Please email your phone number and reference #1392 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• T

  Trish At Play Online
  1

  Literally a 35 minute wait to deposit cash. 2:30 in the afternoon....not even during lunch-time and this placed is staffed with 2 people working the line (which went out the door), with an additional 1 person at the drive through, and 1 person sitting and enjoying what looked to be a conversation with a friend. Even if it was business-related, the person sitting there was in that spot when I arrived and continued to be there when I left. No go-getters here!

  Response from the owner

  Hello Trish, I understand why your recent experience has been frustrating for you. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4408 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• J

  Joan Fish
  2

  Had to return to get a simple addition of a signer on a small account. Woman seemed informed but gave us wrong information . Called in and person on the main phone gave wrong information. Third time got a young man who finally sorted it out with the explanation that process had been changed erego the confusion. Speaks to poor management up line and poor training.

  Response from the owner

  Hello Joan, thanks for reaching out and providing us with this review. We at U.S. Bank always endeavor to provide accurate information, and it's incredibly concerning to us that you had to speak with multiple people before getting the proper assistance. We'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 4867. Once we receive your number, we'll give you a call within one business day. We hope to hear from you soon. ^Caitlin

• s

  sean vice
  1

  Horrible biz support when they close at 4…. Not a single branch open on a Saturday or after 4pm… can’t get change orders or even make deposits. Will defiantly be switching banks…

  Response from the owner

  Thank you for taking the time to share your feedback, Sean. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. The two Albertson's offices on Ross Lane and Phoenix Road are open Saturdays from 10:00 am to 2:00 pm. For your convenience, many transactions can also be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• J

  Juan Lopez
  5

  My experience with this branch is been exceptional, top notch service. I came in to help someone with his account and the way we were treated, the professionalism Rocio and the staff show us, made me what it open my own account. I'm very happy and please with my new bank. Thank you !!!!

• k

  kylie riel
  1

  Don’t call. People are just in a tone and won’t even let you talk when you’re the customer. Some Jessica girl was so obnoxious and rude. I can’t believe a bank would have a customer representative so unprofessional

  Response from the owner

  Hello Kylie. Thank you for taking a moment to share your experience with us. We never want a customer to feel that their issue isn't being taken seriously. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 8307, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• W

  William Hampton
  5

  The staff are always friendly, helpful and make one feel important to them regardless if depositing $1.00 or $1000.00

• L

  Laura Mason
  2

  I had a similar experience but no way was I going to wait. I left and had to go back on another day.

  Response from the owner

  Hello Laura, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 4560. We will give you a call within one business day. We look forward to hearing from you. ^Heather

• P

  Phil Brady
  4

  Drive up was fast. Staff was efficient