U.S. Bank Branch Commonwealth Dr, Crystal Lake

U.S. Bank Branch Reviews

• K

  Ken Jr
  1

  at one time this branch was great but as of late this branch has gone downhill. Basically since covid started back in march of 2020. I have tried very hard to be patient and not make this review but it has gotten to a point that no one will listen there. The branch manager over there isn't good at all. I dont know if he knows how to do his job or just lazy. I had a IMPORTANT issue with my account, When i called the first time i had to leave a voicemail (Not a problem), i then left 2 more a week later.... After 3 weeks he calls me back to find out is the problem has been taken care of. Glad i didnt wait. NOW the last month of so this branch closes when it wants, how it wants without any notice. I have gone there multipule times to do a deposit and no one is there. They should close this branch, re staff and only keep Savanna and Marie.

  Response from the owner

  Hello Ken. Thank you for taking a moment to share your experience with this branch after trying to contact the manager. We never want a customer to feel that their issue is not important, and we would like to speak with you further to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3505, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Mark Cicatello
  1

  Again one of the worst banks I've dealt with in over 40 years. Of course all banks just care about profits, but did you know all US Banks will collect over $30 Billion in overdraft fees. It's a profit center for them! Well unfortunately I had a situation over just 2 months wear they charged me over $700 in Overdraft fees, each time it was $37 and 3 of those times were for charges under $15. I was laid and just starting a new job, so it was a timing with checks clearing taking longer (5 days) vs charges getting applied immediately. I've now switched to a "No Fee" bank. The issue is after I switched I had a negative balance of $261. I went to the bank to pay it with a check, and they said they had to send it to their corporate offices to be applied. two weeks later I get a letter from a collection agency telling me to pay the $261 or risk having it impact my credit, so of course I pay the collection agency as I'm now in a positive position. Then just today over 2 months later they cash the check for $261. So almost putting my new account into overdraft mode. What kind of F'---d up company are they running. WORST BANK EVER!!!!

  Response from the owner

  Hello Mark, I understand you are frustrated with the recent overdraft fees you have received. We can defintely take a closer look at your account to be sure there weren't any errors on our end. We will need to speak with you in order to help further, so we ask that you email your phone number and reference #7792 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• G

  Georgia Dugo
  1

  Horrible! Have been trying to access my safety deposit box for months! They are NEVER open. I go in person and a sign on the door saying they are closed. I call, no answer and a recording saying hours may differ or this branch may be closed due to Covid. STOP using Covid as an excuse for horrific service and open your doors like all other businesses! I want to close this box as I no longer need it. Am about to be charged another annual fee next week for something I no longer need or want! Shouldn’t a bank that holds safety deposit boxes have SOME HOURS so their customers can access their personal belongings?? Holding safety deposit boxes hostage? REALLY?! If I cannot access my box before the annual fee gets deducted from my account, I expect to be reimbursed every penny. TERRIBLE SERVICE!

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Georgia. We'd be happy to speak with you to help schedule an appointment to access your safe deposit box. Please send us an email with your phone number to [email protected], including reference number 1947. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• M

  Maryan Pelland
  5

  We've had some really ugly experiences with local banks with an attitude. Then we found USBANK and for over a year have been perfectly pleased. They go out of their way to get things done for customers. Often, if it looks like they can't do what you want, they'll help find a workaround. Staff is almost always sunny and pleasant—in a sincere kind of way. Lots of great banking programs, credit card deals, and account perks. Quick service. We love them. Any complaints? Sure, the branch manager can be very aloof and distant...not a warm, friendly woman. But her staff covers nicely. Easy to avoid her. EDIT: Two years have passed. One of the best things about this bank was that they kept misc fees down. We left Citibank because of all the fees and costs. Now, US Bank has begun charging for things they should not charge for. We're shopping for another bank. They make money on the money we put in their back — I do not expect to pay a fee to use their services. Down to two or three stars now.

• T

  Thomas Breig
  1

  One of the worst banks ive ever dealt with. Their maintenance fees are insane, their credit card processing service Elavon (which is a US Bank company) has sky high fees as well. They just closed the location by my home and now. Only have 2 locations to go to both are about 15 mins away. Try mobile banking and their app is horrible (assuming it actually loads and doesnt crash. I switched to BMO Harris. Tons of locations, friendly people, and an app that works. I dont review many things but this one was worth my time. Stay away.

  Response from the owner

  I’m sorry to hear you left us, Thomas. We appreciate hearing customer feedback. If you would like to discuss this further, please email us your phone number. Our current call back time frame is 24 business hours, but we will call you as soon as we can. Our email address is [email protected]. Please also include reference number 2670. We look forward to speaking with you. Thank you. ^Chrishawna

• J

  John Pedraza
  1

  The manager at this location and the tellers are racially profiling. It isn't unusual for institutions to do this (especially banks), but neither I nor any of my family members have ever had issues at ANY other U.S. Bank location. Despite this seeming like an isolated situation, I refuse to continue to bank with a company that fails to oversee their managers and the rest of their staff properly. This is 2018 and these incidents are often recorded on cell phones. If this issue isn't resolved soon, it won't be a surprise when NPR decides to do nice little investigation on these outdated and vile practices.

• T

  Tom Gorey
  1

  My wife and I applied for an increase in our home equity line of credit in January 2014. (We have had an equity line with US Bank for a number of years and simply wanted an increase.) We have gone through the mortgage/equity line application process a number of times, so we knew it would not be as easy as it used to be in the days of "easy money." However, we had no idea what we were in for! Now, 5 months later, we still do not have our new equity line. Over these 5 months we have been peppered with requests for more and more and more information, only to be followed by lengthy delays where nothing seems to be happening. Then, more requests for information, often just updates of what was already provided, but because of US Bank's delays the previously supplied information was no longer timely. The staff at the local Crystal Lake branch, while nice enough, were totally unable to resolve our issues. We eventually contacted the district manager, who did not return our calls. Please, take my advice....DO NOT subject yourself to this process! This bank is totally inept when it comes to processing home equity line requests.

• j

  jay blowers
  1

  Overall, my experience with U.S. bank had been fairly positive until I had the misfortune of dealing with the manager of this location. If you can avoid the female manager whose name is Nora/Dora/Laura, please do so. What was supposed to be a simple deposit made into a fellow customers account turned into an interrogation. I had deposited money into this account dozens of times over the course of several years and never encountered an issue until I tried doing it with her. She repeatedly said that a non-customer cannot deposit <$500 into a customers account. When I informed her that both parties were customers she choked up and repeated the same line and then said they had to both on the account. She can’t get her lines straight and if she is indeed the manager, she needs a lesson in customer service because she behaves like an automaton straight out of the terminator films. I’m the second reviewer to advise people to avoid her. Take note.

  Response from the owner

  Hello Jay, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• C

  Cory Esposito
  4

  Teller was grumpy and unhelpful accommodating different technological abilities during processing of wire transfer. Things like this need to be handled with general patience and decency. It needs to go right the first time. Overall I like US Bank, try a different one.

  Response from the owner

  Hello Cory, we are concerned to hear that you didn't feel confident with the teller's ability to help you. We would like to ensure that your concerns are addressed right away. If you would like to discuss this matter further, please email your phone number and reference #2060 to us at [email protected] and we'll call you in 24-48 business hours. We appreciate your candid feedback. ^Kim

• C

  Christine
  1

  The internet says the drive thru closes at 5pm. Arrived at the drive thru at 4:52pm & the lady at the window says they close at 4pm. She referenced a sign stating hours were changed in March of 2020. Well, I think since March someone could have updated their information online. Crystal Lake location is terrible.

  Response from the owner

  Thanks for brining this to our attention Christine. We have notified the correct group, who is able to make the correction. If you’d like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6896. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather