M'Lady Nissan Northwest Hwy, Crystal Lake

M'Lady Nissan Reviews

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  William Murphy
  5

  Brandon and the crew always step up and make the experience a pleasure full trip.

  Response from the owner

  William, Brandon and the crew are thankful for you taking the time to share this. See you again soon.

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  Mike Militello
  5

  We worked with Jay Alvarez to purchase a NV200 for our business. He worked his hardest to put the deal together to meet our budget and answer all our questions. We will contact him when we purchase our next Nissan. We are happy with our purchase and the service Jay provided. Jay is not your stereotypical car sales person.

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  Lupe Villegas
  5

  I couldn't be any happier with my new car. I sadly was the victim of ID fraud and my credit had taken a toll but on it's way to be fixed. I went in early December and sadly nothing could be done w/out a sky rocketing payment. Once I saw some acct got removed I went back in, with the same sales rep (Savero) whom is always beyond delightful and caring. Well I stepped in and sadly at first things were not looking great for me but with ALOTTT of effort and hours of hard work from the M'Lady team I was able to leave with a brand new Rogue. I should point out that in between my visits I had gone to another Nissan dealer and another place and the service was great but they didn't go out of there way to get me what I wanted with a payment that was manageable. M'Lady is beyond helpful, caring, and most importantly for me were patient with my very energetic toddler. Thank you M'Lady team

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  Cheryl Hankinson
  5

  Everyone I encountered at M'Lady Nissan was very friendly and professional. They took the time to explain what was done, and more importantly, my car was serviced in a timely manner. The waiting room was very comfortable and clean.

  Response from the owner

  Thank you so much Cheryl! We appreciate it so much.

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  Liz Soler
  5

  I can't even begin to describe how amazing my experience was at M'Lady Nissan. This is my 5th leased Nissan and my 3rd vehicle from M'Lady. I worked with Brett, Tom, and Pete. All three were amazing! I came in knowing what I wanted and I was not willing to settle. I am a young women who came in alone, but they treated me with respect and did not try to upsell me. Pete and Tom spent 5 hours showing me 7+ Rogues. At first, we weren't able to find the exact Rogue I wanted for the price I wanted. I decided to leave. Tom and Pete agreed to follow up with me. I left around 12:30pm and around 8:15pm Tom called me. He had worked all day to find the Rogue I wanted for the price I wanted. He had it brought in from another dealer. We agreed to a price and set up from me to come in the next morning to finalize the purchase. Pete even came in early to make sure I was taken care of. He wasn't supposed to start until 1pm, but came in at 9am to help me since Tom had the day off. I left in my dream car and couldn't be happier. Everything was positive about my experience, except my interaction with Brandon in service. Pete had pulled around my old car and my new car into the service drive so I could move things from the old car to the new car. Brandon came out while I was waiting for Pete to pull around the cars and nastily asked what I was doing there, I explained I just purchased a new vehicle and I was waiting for it to be pulled around. Once both cars were pulled around, I started moving things over. It took all of 5 minutes, but Brandon was not having it because the two cars were taking up too much of the service drive for his liking. He yelled at Pete to move the cars in case a customer came in. Guess what, I am a customer who just purchased a brand new car. His attitude left a lot to be desired, but it was only a small portion of the otherwise amazing experience I had. I would not and will not hesitate to recommend M'Lady.

  Response from the owner

  Thanks, Liz! I am so glad it was a good experience and that you have been such a loyal customer!

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  Mark Lopac
  5

  Phil and Tom were great to work with. They bent over backwards to get us the deal and the car we wanted. Finance department made everything smooth, we are extremely happy with the car and the service.

  Response from the owner

  Thank you so much Mark for this wonderful review! I am so happy to hear you got the car you wanted at the deal that was right for you.

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  Erica Wasp
  1

  I was giving information about this dealership through a co worker. I have been working on my credit since March and was able to get my Transunion to go up 145 points. I then contacted M’Lady who had been calling me and emailing me for weeks. I let them run my credit and was told to come in and that they would be able to get me in a either new or certified preowned. I then drove an hour and ten minutes to pick out a vehicle something I was told I could do over the phone. After being there for 4 hours I was told that I was denied through Nissan but they had a representative they work with at Nissan and we could finish the deal on Monday. It is now Monday and I have had to call several times only to be told I need more money down or a co signer. I believe my time was wasted and my credit was ran so many times that now I have to wait before I can go anywhere else.

  Response from the owner

  Erica - I am sorry to hear about your experience. We do have to talk directly to the banks when a customer is in store. When dealing with credit we can not simply do this on the phone as we have to prove identity. This is for your protection and our protection. To go over your specific case, please give me a call at 815.459.2288 after five today or 1PM-9PM tomorrow and I would be more then happy to discuss this with you. Thank You Mir Ali General Manager 815.459.2288

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  TANGIE WARREN
  5

  I brought my Rogue in for detailing due to my furry dogs. The truck arrived looking like a dog, but was returned to me as if it was brand new. They did an outstanding job getting all of that dog hair out. Thanks Mlady!!!!

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  Rabig House
  3

  Two customers had dogs. One was a service dog and the other was not. The one that wasn’t was very anxious and aggressive. Fortunately it was small and able to be held. Very uncomfortable waiting experience. Also the gent who handled my service was very in helpful. He did not greet me, did not go over what would be done, what recalls were being done what the cost would be and why it was different from what the website quoted me, and didn’t go over anything at checkout.

  Response from the owner

  I am sorry that your waiting experience was uncomfortable due to customers having an aggressive dog in the waiting room. We try to be pet-friendly with the hopes customers use their best judgement of their own pets behaviors. Again, I am sorry you had to be a part of that. Also, thank you for taking the time to explain how you were treated as well. Without feedback like this we would never be able to make improvements in our customer service.

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  Emmie Alive
  5

  I couldn't be happier with my car and experience, I have purchased my last 4 family cars from M'Lady Nissan. They are the best Nissan dealer around and they do a fantastic job of leasing, i recommed you talk to Eddie Colviile, he is the man! Fantastic experience, huge recommendation.