U.S. Bank Branch Columbus St, Grove City

U.S. Bank Branch Reviews

• L

  Leala Logsdon
  4

  Only used the drive-through ATM because the branch had just closed and employees were just leaving. Important to note that ALL drive-through lanes are ridiculously narrow. They tried to squeeze one too many lanes in the available space. Watch your mirrors & drive slowly through this drive-through. 😉

• C

  Charlie Bear
  5

  I desperately needed a notary and it was 4:55 when I walked in. A strikingly handsome, nice gentleman named Wesley helped me with smile despite running in right before close. Thanks Wesley. Your boss should give you a raise. You exceeded my customer service standards!!!

• T

  Taylor Brennan
  1

  Terrible customer service. They never answer their phone, return phone calls or respond to emails. Have have been trying to refinance for 4 months, and the process is still not over. The person we are working with never responds to our emails, phone calls or text messages, and leaves us in the dark as to what is even going on. They took our money for the process then stopped responding. I have tried to call and speak to mangers, but they do not get back with me either. I was told someone would contact me about these issues but that never happened. DO NOT USE THIS BANK.

  Response from the owner

  What you’ve mentioned here is very concerning, Taylor. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you and help in any way we can. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 9788. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  James Walker
  1

  Very poor customer service. Withholds funds from deposited checks. Intentionally overdraws your account with hidden fees so they can charge you fines. This isnt a bank. It's a crime syndicate

  Response from the owner

  Hello James, we are concerned to hear you feel this way. We're unsure of what happened, but we welcome the chance to help you in any way we can. If you would like us to reach out to you, please email your phone number and reference #1541 to us at [email protected] and we'll call you in 24-48 business hours. We hope for the chance to help you further. ^Kim

• K

  Kenyonna Aujanay
  5

  This branch is amazing. There is no words to explain how great they are. By our second visit they knew our name, when our account info was stolen, they helped fix everything in an hour. I love everyone there!

• E

  Eric Kennedy
  1

  Hands down the worst office I have every been out. One of the reasons I’m canceling all my accounts.

• C

  Courtney Kot
  5

  I have always had great experiences with all the tellers and they truly show they care.

• J

  Jennifer
  5

  Bankers were helpful, friendly, and worked with me to make a wire transfer that I needed in a hurry!

• C

  Custom Paint Jobs llc
  1

  Very bad service . No longer banking with them