U.S. Bank Branch S Higuera St, San Luis Obispo

U.S. Bank Branch Reviews

• C

  Cal Geecy
  1

  One of USAn's largest banks is being VERY uncooperative. My account has a negative balance because of a check deposit given me which did not clear. So, today my U.S. Government direct deposit won't be deposited to clear the negative balance. ONLY. The branch manager of the originating branch can take action. She won't be in office until Monday.That's correct. My disability direct deposit that would clear a negative balance is NOT being allowed through. Manager at 800 # won't call back. Shame on you U S. Bank.

  Response from the owner

  Hello Cal, I'm really sorry to hear about the difficulty you've been experiencing with your deposit, and that you haven't been able to get the assistance you've been requesting. We definitely want to help with this. Please send us an email with your phone number and reference number 3528 at [email protected]. Our normal time frame for a call is one business day, but I understand the urgency of this situation and we will do all we can to call sooner. We hope to hear from you again soon. ^Caitlin

• C

  Christina Grace
  2

  Two stars cuz I like the staff. But this is a wretched bank. The atm stole 300$ from me. I had to file a claim which was supposed to have been resolved in 10 business days. Of course that's not the case. I'm flat broke and they still haven't paid me back. I hate this bank

  Response from the owner

  Hello Christina. We are sorry to see that there was an ATM malfunction, and would like to speak with you further to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5125, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• a

  angela k
  1

  Closed from 12-1. So the only time during a work day you could leave work during your lunch and run to the bank they are closed.

  Response from the owner

  Hello Angela, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

• J

  Josh Schipper (UnitedSquadron)
  5

  While I don't use the ATM at all, the staff and clerks inside have always been really helpful and have been able to meet all my needs.

• M

  Marie Rodriguez
  1

  Their ATM is down more times then in working conditions horrible horrible horrible ATM

  Response from the owner

  Hi Marie, I'm sorry to hear that you've had so much difficulty with this specific ATM. We definitely want to have this looked at. Please send us an email with your phone number and reference number 3516 at [email protected]. Once we receive your number, we'll give you a call so that we can have this properly addressed. Thanks in advance. ^Caitlin