U.S. Bank Branch Torrence Ave, Calumet City

U.S. Bank Branch Reviews

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  Takahya Nelson
  5

  I visited this branch on yesterday. It was crowded with a wait. The woman security guard that was there was operating in such excellence. Professional, courteous and polite. She thanked us for waiting and cleaned the seats as people were getting up and sitting down. Then I get to the teller, a woman by the name of Shanique. She was just as professionally, courteous and polite. I have never in my life received such wonderful customer service from a group of women like this. It’s was beautiful! US Bank, these women need a raise and the security guard needs to be hired and promoted. Thank you ladies for blessing me!

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  Tamia Thomas
  1

  Very nasty and rude to customers at this location.., I will be in contact with corporate about my issue and I would never open an bank account with people like this working for your company

  Response from the owner

  Hello Tamia, I hate to hear you are unhappy with a recent experience you had at the branch. If you have concerns you would like to discuss with us, we welcome the chance to talk with you. Please email a description of your experience, your phone number and reference #2026 to us at [email protected] and we'll give you a call. Warm regards, ^Kim

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  Theresa Padilla
  5

  The teller was lovely! Provided me with great information and I appreciated her kindness.

  Response from the owner

  We are happy to see that this was your experience, Theresa. We hope to see many more like it, and thank you for taking a moment to share this with us. ^Ryan

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  elena teran
  1

  Horrible customer service. The teller for the drive up had a bad attitude from the beginning. You should really consider evaluating your associates more often. They're not wearing name tags.

  Response from the owner

  Oh no! I’m concerned to hear about your recent experiences, Elena. We welcome the chance to discuss your visits further. Please email your phone number and reference #2065 to us at [email protected], and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

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  Leshawn Carter
  1

  I came to this branch because it’s the closest to me. I received so much discrimination from the teller Tina and Nia, if they gave me the correct names. I was trying to withdraw money out of my account and was told the funds was not available. I called customer service and they told me I can withdraw money from the branch because the funds are available. I came back and Nia told me that it didn’t clear on her end so I went to the ATM, and yes I got some of my funds. I than came back and I asked for my balance when I asked for my balance Tina said once she was caught in her lie. “It shows the money is in the account but we need to know where the money comes from”. If the money is available do your job and give me what I ask for that is not your job to go searching to see how I got my balance. I’m looking into a civil law suit. I was at this branch since 9am it is now 1pm.

  Response from the owner

  Hello Leshawn, Thank you for reaching out about your experience. I'm sorry to hear there was such difficulty making your withdrawal. We'd really like to speak with you so that we can look into this situation and have it properly addressed. Please send us an email at [email protected] with your phone number and reference number 8678. Once we receive your number, we'll be in touch within 2 business days. We hope to hear from you soon. ^Caitlin

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  Brian R
  1

  Decent service in the bank the drive thru tellers are a bit difficult if you don’t know your complete account number they will let you sit in the drive thru for 15 minutes and help everyone else until they have the time to actually look up your account

  Response from the owner

  Good morning, Brian. We're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to [email protected] with your phone number and reference number 0403. We look forward to hearing from you. ^Heather

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  martin smith
  1

  This is by far the worst bank ever !!! There customer service.is nonexistent there communication is none they have a knack for hanging up on you not answering phone or giving you the run around... pull my.money.out and closed account.in less than 3 weeks this.bank is pitiful sorry I ever went there if you have an issue.you screwed can't go to other branches oh sorry.u have to go to branch that opened your account well isn't this us bank or if you call customer service I'm sorry we can't help u hv to go to branch dont.join rankedn#5.out of 15 for poor customer service..dont.do it in my opinion just bad experience for me

  Response from the owner

  Hi Martin, we're concerned to hear of your experience with the branch. We would like the chance to discuss this with your further and help where we can. Please send an email to [email protected] with your phone number and reference #3082. Once we receive your phone number, an Ambassador will contact you within 2 business days to further assist. We look forward to speaking with you. Thank you, ^Kortnee

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  Braxton Varaneckas
  1

  Beware. 6 days ago I noticed a huge payment to my US Bank credit that was completely unauthorized! Talked to customer support on the phone and apparently if you use the weekly payment method for paying a credit card then this can happen. No apology. No rushing to get my funds back due to their error! Nothing. I've been with this bank for years and this is complete nonsense. Now I'm scraping any funds I can to get my bills paid because of this amazing app. Once I get my credit card paid off I'm definitely switching to another bank( credit and checking account).

  Response from the owner

  We appreciate you taking the time to leave honest feedback, Braxton. We have already replied to your first review. We hope you give us a chance to speak with you and make things right. Thank you. ^Larisa

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  Dre Tucker
  1

  These people are unprofessional And they tried to pry in your Personal life. One lady interrogated me At this branch. They need to go out of business , This branch is no good. All I wanted to do was get my car out the shop so I came to the bank to do a withdraw and I was asked so many questions about my employment . I went through the drive through And this lady was too much of herself behind a desk. U.S. Bank has a bad unprofessional reputation.

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  D
  1

  Very BAD. I Normally conduct my business account at the Olympia Fields location. But, I've been to this location a few times; when in the area. There's a woman (employee) that came off VERRY Rude there. She wore NO name tag NOR did she introduce herself (greet) when she approached my child and I. Iasked for a Manager, she then walked us to her office. I sensed an Attitude from her so I had my daughter sit in the waiting area. It's Friday, my off day and I had NO intentions commuting to the bank during rush hour traffic. But my issue needed to be resolved due to bad service from a previous transaction that took place there. So I am dressed down. To some I may pass as my daughter big sister. But I am a mother before anything else. The woman facial expression showed that she had No interest in my issue. She didn't ask for my account information, name, etc. Nothing. She didn't even walk me out of her office. It's now gone from an issue to issues. Leaving me to patiently wait till Tuesday/Wednesday having to commute from my job (Orland Park) to speck with someone else who will help me.