U.S. Bank Branch N San Fernando Blvd, Burbank

U.S. Bank Branch Reviews

• J

  J- Blaze
  1

  Not great . Wasted a lot of my time. Nobody was in line but they kept me waiting.

  Response from the owner

  We're sorry we’ve let you down, J-Blaze. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 0764. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• R

  Rotem Rozental
  1

  Worst customer service of my adult life. Stay away. Seriously.

• R

  Rebecca Grimes
  5

  I don’t often come across a bank that is so willing to help you out in a pinch. I needed help with a big project that I couldn’t do on my own and they were willing to help me out. Not only that but Vida, who was the person helping me, also called me with updates and any questions that she had for me. She was able to complete the project in a timely and efficient manner. I am so thankful for her and this branch for all of their help. You guys rock! Thank you again Vida!

• H

  Hottesome (Quintin Ellis Jr)
  3

  Great ATM! One of the best in fact... I wish they had more. The customer service inside the branch is very service only and limited customer care. I haven't been inside the physical branch since earlier this year however the more than handful amount of times I was able to stop in weren't impressionable in a good way... I got what I needed each time however have avoided going inside pretty much the bulk of this year.

  Response from the owner

  Hello Hottesome, Thanks for reaching out with your review. I'm glad to hear that you like the ATM. I'm sorry to hear that your impressions of the branch service didn't match your experience with the ATM. If there's anything we can help with or address, we'd really like to speak with you about it. Please send us an email at [email protected] with your phone number and reference number 7409. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• b

  bisho armanios
  5

  Best staff ever they been so helpful and friendly. They were striving to help me most of times. Thank you all.

• H

  Hamlet Melikian
  1

  Worst customer service ever. Should get no stars but unfortunately it’s not an option.

  Response from the owner

  Hello Hamlet, We really appreciate that you've taken the time to leave this review. I'm sorry to hear you feel this way though. Is there anything we can address? Please send us an email at [email protected] with your phone number and reference number 5833. Once we receive your number, we'll give you a call within 1-2 business days. We hope to hear from you soon. Kind regards^Caitlin