Wells Fargo Bank E Olive Ave, Burbank

Wells Fargo Bank Reviews

• B

  B L
  1

  Longest wait ever. Tellers are behind the window ignoring customers.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• L

  Lia
  1

  No one ever cares about customer service at wells fargo. I called this location, made an appointment, came in to get to know they do not have an appointment for me. Been told that I can come back in an hour. Manager did not even express he was sorry, said it is good to know the name of their employee who did I make an appointment with. So they blamed me for messing up my apptmnt. They could totaly process my request in 10 min as they did eventually but it took them 20 minutes to argue and show thier attitude.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jamie B
  1

  Came to write a poor review off of today's experience at Burbank's Wells Fargo only to see they are already 1.5 stars. Update- ATM has 1.5. Somehow the actual bank ranks higher. Here's another reason why: My partner just opened an account online as his first bank account. The account was successfully opened and he received the account and routing number. The minimum required amount to open the account was $25. He doesn't have another account to transfer from, so we came to deposit, as that was an option. He walked in to deposit the $25. The not busy teller turned him away and told him he needs to make an appointment for another day, as the person who opens new accounts is not in. He did not need the person who opens new accounts, as the account already exists. He just needed to hand someone $25. Who knew it was so difficult to give a bank money? Frustrated with him being turned away, I called the bank. Nobody answered. Off to a great start. I then went online for Wells Fargo customer service. After many prompts, finally got someone. I told her what had just happened and she apologized and told me I could use my bank account from another bank to Zelle the money to him. I checked if my bank offered Zelle and it does. She said we would both have to sign up for it and then I could transfer the money to him. I did not want to go through all of this trouble to set up Zelle for both of us, so I asked her if there was a grace period where he would not be charged any fees if he just deposited the money when the ATM card came in the mail. She said that would work. That could have been her first suggestion, as we simply wanted to deposit his money without an appointment or third party apps. He then had a question about his mobile app and fixing his phone number on the account, as it was incorrect. Although she had already verified his identity when he got on the phone, she stated she would have to verify again. Long tedious questions regarding previous addresses, phone numbers, etc. Somehow the answer was incorrect and he could not move forward. I asked how else he can move forward, as this really should not be this difficult. She stated he can change it when he gets his ATM card. Hopefully this is the case. So far, off to a horrible first start as a new client. Had we not already opened the account, we would definitely go with a different bank. Worst customer service EVER.

  Response from the owner

  Hi, Jamie. I'm disappointed to learn about the experience with the branch associates at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• A

  Andrew Worsham
  1

  Currently been standing in line for 15 minutes to make a deposit. Asked the the branch manager if there was anyone else to help and was told no. It was policy to keep branch short staffed. Other customers asked why they wouldn’t staff around lunch hours to accommodate the rush for people who have day jobs and was met with snarky answer. I understand staff need lunch but a business with hours that don’t accommodate people who would so plan better for those surges in customers needs.

  Response from the owner

  I understand how this would be frustrating, and I apologize that you were not assisted in a timely manner at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. I'll make sure your feedback is forwarded appropriately. -Jessica, Wells Fargo HL Social

• A

  Armineh “Aamy” Anjargholi
  5

  Hm let’s say about here so much better than Stupid Brand branch ye sometimes long line but today wasn’t and they are so helpful and much close to me and us my brother and family oh hello to karmen here 💃🏼🧚🏼‍♀️💄👁good to have here far relative far far better hahaha tell your cousin sing dokhtar bandar you know whom hahaha😏👙

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• L

  Landon Brands
  2

  Used to be a great branch. Now it's always closing early or has super long lines. Not sure what happened here!

  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• R

  Richard Gregorio
  1

  Worst Bank around, I have been trying to call them to set up an appointment to open a business account, and I am not able to get through I have been trying for 2 months and when I go into the branch they tell me I have to call to set up an appointment😡

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• A

  Annie Chung
  1

  The young lady at the branch, her attitude really sucks but the guy was very helpful. Would not come here again. Very bad service. Very unpleasant

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• A

  Ashley Swanson
  1

  One teller on during lunch hour on a weekday. Many employees that can be seen in the back on their phones.

  Response from the owner

  I apologize for the inconvenience, Ashley, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• M

  Mell Style
  5

  Honestly, I enjoyed my time with Wells Fargo SPECIAL WITH SERINEH FARHADIAN is very kind and friendly I am happy because she help me very kind and happy face

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Serineh. Thank you for taking the time to share these kind words. -Nick, Wells Fargo HL Social