U.S. Bank Branch Troy Pike, Huber Heights

U.S. Bank Branch Reviews

• n

  ngan nguyen
  1

  I need to let everyone know. The location at Huber Heights they are working so stupid, they don’t want to work, so lazy. I'm having trouble making a deposit two times. If you don't want to lose money, please don't come here anymore. And lady here name is Christine Schweitzer, she is lying. She is not a Manager but she is lying to a client. She says she was the manager

  Response from the owner

  Hi Ngan, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1393 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• C

  Ciara Phillips
  2

  I am purchasing a new vehicle so I needed information printed out from my account for the last three months. I assume this may take some time. However when I am told that I cant be helped because they are short staffed, you wasted 30 minutes of my time and got nothing accomplished, therefore I had to drive twenty more minutes out of my way to get the documentation I needed just because your reasoning was that you were short staffed. Unacceptable. I’ve been a member of this bank for years and I don’t appreciate how my business was handled.

  Response from the owner

  Hello Ciara, I'm sorry to hear that you were unable to get the assistance you needed when you visited. I hope the other branch was able to assist. Many statements can be obtained online via online banking at no charge. If you need help accessing statements online you can reach us at 800-872-2657, 24 hours a day, 7 days a week. Should you like to discuss your experience further, please email us at [email protected] with your phone number and reference number 3823, and we'll give you a call. All the best ^Caitlin

• G

  George Piersall
  5

  I have been with US Bank for a few years now. They have always given me great customer service. Their phone app is awesome and easy to navigate. The check mobile deposit is fast and simple. Recently I tried a local credit union and put cash in their ATM. They put a two day hold on cash. Are you kidding me? Us Bank makes the money instantly available, as they should with cash. They also clear deposited checks quickly. They are a great place to bank.

• A

  Aryan Lekhi
  1

  Absolutely terrible. I went to the atm and basically got robbed of 520 dollars. I went to withdraw 520 dollars and it showed an error but it never gave me my money. I then later check my bank account and it says that 520 dollars have been withdrawn. I lost 520 dollars.

  Response from the owner

  Hello Aryan, thanks for reaching out. I know how frustrating ATM malfunctions are, and I'm sorry that this happened. If you haven't done so already, we'll definitely need to file a dispute. If your account is with U.S. Bank, please call us at 800-872-2657 for the quickest help. Representatives are available 24 hours a day, 7 days a week. If your account is with another bank, please reach out to them directly to have a dispute filed, for the quickest resolution. I hope that this is resolved for you soon. ^Caitlin

• a

  abbey brown
  1

  I wouldn`t give 1 star for this bank if i had too, I close my account here and they gave me cashiers check, instead of cash! Now, i can`t get my cash becoz i have to wait a week? for them to order the amount of money i have to cash in? its not like i have hundred of thousands!!!!! I close my account to wright patt and they don`t give me problems at all, they gave me cash and not checks! Now I know now where to put my money back! Not this place!!!!!! They will give you hard time getting your money back! This place really suckssss! Big TIME!

  Response from the owner

  Thank you for taking the time to review our Huber Heights Branch, Abbey. We would love an opportunity to speak with you about the experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3569, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• I

  India Trenea' Brown
  1

  I normally bank at the Kroger location, but since they are closed I had to come here. Literally the WORST customer service EVER! I WILL LOOK FOR ANOTHER BANK! I do not TOLERATE disrespect from anyone. Abby, Vickie, and Colleen need to be fired!!! Disrespectful women!

  Response from the owner

  I am concerned to hear about your recent experience at our Huber Heights branch, India. We want to be sure that this matter is addressed so we are hoping for the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4128 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• A

  Avery Greenlees
  1

  After having an issue with a card the teller walked away from the desk to do other things rather than answer more of my questions on how to resolve the issue. Ask for another teller if you get Vickie in line

  Response from the owner

  Hi Avery, thank you for taking the time to reach out. We are concerned about your recent experiences at the branch and would like to discuss them further. Please send us an email with your phone number and reference #2075 to [email protected]. We will contact you within 2 business days. Have a great weekend. Kind regards, ^Kortnee

• J

  Jimmy Edwards
  1

  Waited forever in drive thru. Ended up just leaving. Very slow service

  Response from the owner

  Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry to hear you weren't able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• K

  K-BEE Images
  2

  Just rude... been in line 10 mins waiting to deposit while 2 of 3 tellers talking amongst themselves

  Response from the owner

  Good morning, Thank you for taking the time to leave this review. We know that our customer's time is very valuable. I'm sorry to hear that this wasn't properly demonstrated during your visit and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 4855. Once we receive your number, we'll give you a call within one business day. Thanks in advance. ^Caitlin

• A

  Anvar кавказец
  1

  They are very stoopid that's only I can say

  Response from the owner

  We are sorry to see that this is how you feel about our Huber Heights Branch, Anvar. We would like to speak with you and offer to assist in any way we can. Please send us an email to [email protected] with your phone number and reference number 3154, and one of us will be happy to call you within 24 business hours to assist. We look forward to hearing from you. Thank you. ^Ryan