U.S. Bank Branch Reviews
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Tameka Davis1I've been a US Bank customer for 20 ppus years. Today I had the worst experience from I'm guessing their branch manager. I was instructed to come here to fax/email paperwork to US Bank Mortgage. The gentleman was rude about sending the information then said that he emailed it to me and walked away. He stated they don't get a confirmation on when it's sent and to check my email. I stated that I did and there was nothing...he ignored what I said walked away and went to sit down.
Response from the ownerYour review is very concerning, Tameka. We strive to provide a level of service that meets our customers' highest expectations, and that our employees are trained to treat our customers with the highest level of respect.We regret we did not meet our goal in this instance. If you would like to discuses your experience further, we'd be happy to call you and ensure your paperwork is within our mortgage group. Please send us an email with your phone number to [email protected], including reference number 2178. One of our Ambassadors will call you within 24 business hours.Thank you and we look forward to hearing from you. ^Larisa
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Imafireball- 971Staff is great!! Management not so much!!! Why is the drive through closed? Why did I stand in line to the door only to be asked to wait to the side for my change? I appreciate the teller who helped me reminding the Manager over and over she needed ones, but he clearly didn’t care! That should not have taken 30 minutes
Response from the ownerWe are sorry to see that this was your experience, Fireball. Our customer's time is important to us and we apologize for the delay. We would like to speak with you further about this experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5431, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan
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Sam Goodman1Horrible. I walk in and no one says hi, this is after I wait in line for the BROKEN ATM, when I tell the banker it's broken she says oh yeah, the walk up one works. Why would you not put a sign on it saying so? Waited 10 minutes inside to be told "oh I'm not taking customers, go to the other lady". So unprofessional, at the one institution that should be!! (A bank)
Response from the ownerSam, let me start off by apologizing about the way that you were treated. Our goal is to make sure that all of our customers know that we value them. In this case you did not witness this type of service. If there is anything that we can do to help rectify the situations, then please send your phone number as well as reference 2251 to [email protected]. Hope to hear from you soon. ^Chris
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My Saltwater Tank1Does anyone work here? ATMs never work and the people inside move around like zombies if they show up.
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Candice Bell1Why is it only 2 Lanes open if the inside is closed? I have literally been sitting in line for 25 minutes with 3 cars still in front of me. This location needs more staff or something. This is so ridiculous I’m about to be done with US Bank
Response from the ownerHello Candice, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 6252. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
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Aaron brummell (Kraven!)5Standard financial institution standard great customer service
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Vincent Sharp5Great staff and they were informative
Response from the ownerHello Vincent, Thanks so much for the 5-stars! We appreciate you and hope you have a great day :) The U.S. Bank Social Media Team
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Tiffany Goodrich5Got in, got out. Great service
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FAQs
1. How Can I Contact U.S. Bank Branch?
You can give them a phone call through this phone number +1 314-653-3016. You can also search through their website and submit the loan request form online.3. How Can I Get a Loan at U.S. Bank Branch?
To get starterd, you can search through their website and submit the loan request form online. If you are searching for small payday loans, you can turn to our platform for more details.5. What Happens if I Can Not Pay Back My Loan?
Kindly talk to your lender if you are likely to fall behind on the monthly payments. Different lenders have different policies of overdue payment. Please always read meticulously before signing any loan agreement.
2. What Is the Site Of U.S. Bank Branch? How to Access This Site?
U.S. Bank Branch is situated at 2885 Netherton Dr, St. Louis, MO 63136, United States. Kindly take a look at the map and find the best way to access it.4. Is U.S. Bank Branch an Agency or a Lender?
U.S. Bank Branch is a Bank. To make your lending process hassle-free, we get you connected with more than 100+ lenders over the internet. You can visit our official site to secure a small personal loan with no hard credit check.6. Does U.S. Bank Branch Offer Bad Credit Loans?
Yes, but if you want to boost your possibility of getting approved, you can turn to our broker service! Just turn to our online service to get an installment loan even with your low credit scores.