U.S. Bank Branch IL, Glen Carbon

U.S. Bank Branch Reviews

• j

  josh hart
  1

  Absolutely horrible service. My bank is all the way in alton Illinois and had a client write me a check from this bank so just went here to cash it and they wanted my ssn to cash a 150 dollar check.they said my drivers license was not acceptable and it had to be my ssn. Are you serious? I've never had this happen in my life. Only if it's over 10 grand. I refuse to give a bank I don't have an account with my ssn even when my clients have accounts here. That's after wanting to charge me 7 dollars to cash a check from their customers account here. I will strongly encourage EVERY client I have from here to not do buisness with this bank and I just put an amendment into my contracts that I don't take us bank checks anymore. The clients have to find alternative payments. I WILL GLADLY TAKE THOSE LOSSES IF THE CLIENTS CANT FIND ALTERNATIVE PAYMENTS AND NOT DO WORK FOR THEM. Especially after they treat you rudely because I won't give them my ssn. I'll take these checks to my personal account later this week and I will never set foot in a US bank again in my life. Thanks for nothing and the horrible customer service !!!

  Response from the owner

  We appreciate you taking the time to leave your honest feedback, Josh. The Bank Secrecy Act requires banks to understand and monitor the source of transactions made to accounts. As a part of the bank's effort to manage the Bank Secrecy Act and Anti Money Laundering risks associated with cash transactions, you may be asked further questions. We apologize the service you received at your local branch was less than desirable. Normally, check cashing is a service provided for U.S. Bank customers. You would need to deposit the check into a U.S Bank account or into your external account. We appreciate your feedback regarding the size of the fee. This is something that we regularly review and it's possible that this will change in the future. Thanks again for your time and feedback. ^Larisa

• H

  Harry Zollars
  5

  Paul, Laura, Spence, Brea, Tyler, Heather - these people are the main reason I remain with the bank overall. The staff at this branch ensure you're welcomed each time you come in (which for a long time was a rarity with the pandemic) and in spite of how hard hit they were with business they push forward to make sure everyone is taken care of. No attitudes, no worries, and even if I don't get an answer I want, I'll get the one I need. I'm not going to hold my opinion of the bank overall against anyone at this branch whatsoever.

• L

  Lawrence
  5

  This place is great -- every time that I have been here, the tellers have been super helpful, quick, and very courteous. Have come here for everything from simple deposits to open/closing accounts and Western Union. US Bank is everywhere in Edwardsville and they have 24hr ATMs everywhere which I use nearly daily. This one is in a great spot and would recommend for your banking needs.

  Response from the owner

  Hello Lawrence! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• J

  Jace Cook
  5

  I've been banking with U.S. Bank for years now, and for the first time, I had to make a large withdrawal. This branch not only helped me to do this, they also gave me information on the benefits of different forms of savings accounts. Very helpful team here.

• A

  Angie Gerstenecker
  1

  This location is horribly slow. You sit in the drive thru for over 20 minutes because they are short staffed as well notl closing the line if there is someone in line doing all their banking that should be done inside.

  Response from the owner

  Hello Angie, thanks for sharing your experience. We're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss this in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8036. Thanks again. ^Heather

• H

  Henry K.
  3

  I thought the ATM machine was located outside at the drive-thru, but it's not. This location's ATM is inside the after-hours lobby, open to everyone.

  Response from the owner

  Hello Henry, I'm sorry the ATM isn't as convenient as you were hoping for. We appreciate the time you have taken to provide your feedback regarding your experience. If you would like to discuss this with us further, please email your phone number and reference #1635 to us at [email protected] and we'll call you in 24-48 business hours. I hope you have a great week! ^Kim

• A

  Amelia Gray
  1

  Horrible customer service, didn’t get anything right when setting up my account.

  Response from the owner

  Oh no. We're concerned to hear about your recent experiences, Amelia. We welcome the chance to discuss your visits further. Please email your phone number and reference #5484 to us at [email protected], and we'll call you within 48 business hours to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

• o

  okey dokey
  1

  Slowest service of any branch I've ever seen.

  Response from the owner

  Good morning, I'm sorry to hear about the slow service you recently experienced at the branch. Is this an issue you would like to discuss with us further? If so, please email your phone number and reference #10232 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• R

  Ryan Donwright
  1

  They really answer the question of "How dumb can you be?"

  Response from the owner

  Hello Ryan, while we appreciate you submitting a review, we are sorry to hear about your view on the bank. If there is anyway that we can attempt to address and rectify any issues that you may be having, then please send your phone number along with reference number, 2843 to [email protected]. Hope to hear from you soon. All the best. ^Chris

• J

  Joseph Licavoli
  1

  My brother had and not good

  Response from the owner

  Hello Joseph, thank you for taking a moment to leave a review. We're sorry to hear you have had an unfavorable experience. This is certainly concerning and we welcome the chance to discuss it with you further. Please send us an email with your phone number and reference #3676 to [email protected]. Once we receive your phone number an Ambassador will contact you within 2 business days. We look forward to speaking with you. Take care, ^Kortnee