Tuttle-Click's Capistrano Ford Camino Capistrano, San Juan Capistrano

Tuttle-Click's Capistrano Ford Reviews

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  michael martinez
  5

  I've always had a great experience with Tuttle-Click Ford Capistrano. Dennis is my service provider and I have used him for a few years now and he is always willing to go the extra mile to help. I highly recommend him as a service advisor you will feel comfortable and not taken advantage of. Also Rich Rader has also always gone far and Beyond to make sure things are done right and that is always appreciated.

  Response from the owner

  Hi Michael, Thanks for sharing you recent 5 star experience with us here at Tuttle-Click Capistrano Ford! First off, we thank you greatly for your loyalty to our brand over the years. We are pleased to hear that Dennis and Rich have gone above and beyond to help you during your times of service. It's our goal to make the time of servicing your vehicle hassle free, with no unanswered questions when you leave. Thank you for taking the time to leave a rating and review based on your experience with us. We look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | [email protected]

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  Peter Galier
  5

  They were the most user friendly dealer ever. For the last 25 years we dealt exclusively with a dealer in the San Fernando valley, but they were not able to make a deal on the car I wanted!!!! So we looked all over and found Tuttle-Click! Marchin was amazing to deal with. We drive 75 miles and got the car I wanted at a very fair price! Goodbye to galpin. Hello Tuttle-click!

  Response from the owner

  Hello Peter, thank you for sharing your recent 5 star car buying experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that you found a Ford you loved for a great price. Congratulations on your new purchase! Thank you for joining the Tuttle-Click family. We are here for you anytime, and look forward to seeing you again in the future. Enjoy every new mile ahead Peter! Tuttle-Click Customer Service | [email protected]

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  Jim Triestman
  3

  Had some work done while I wait. It is fine if I have to wait around the estimated time. It was 2.5 hours. I asked to wash car upfront at start so they wouldn't have me wait at end. After waiting at cashier they then an me if I want car washed....if so 30 min more. This seems to happen every time....by then I was packed up and ready to go....so no wash after 3 hours I ding 1 star for not listening to instructions at start. Another star for giving me no report on an alignment I paid for. No before and after measurements. I have no record of what was done, if anything, as far as alignment. Another star off for that. .also nobody followed up with me about my visit.......I won't deduct any stars for that as I did get a text with this review link. That's what brought me here.

  Response from the owner

  Hi Jim, Thanks for sharing your recent 3 star experience with us here at Tuttle-Click’s Capistrano Ford. Our goal is to be upfront with our customers, and stay true to the requests that have been given to us. We thank you for taking the time to leave a review with us here, as your feedback is invaluable to how we do business in the future. If you would like to discuss your experience in greater detail, please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | [email protected]

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  Natalie Bales
  5

  Great experience. It didn’t feel high pressure sales. They showed me the trucks I would like and were able to work with me to get into a the truck I wanted, with the payments I could afford, even with a not so great credit score

  Response from the owner

  Hello Natalie, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that your experience with us was informative, personable and so great. Congratulations on your new Ford Truck! Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future for all things Ford! Tuttle-Click Customer Service | [email protected]

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  Julie Jacklin
  1

  I have never given less than a 3 star review because I know that bad reviews can really make an impact, but the service I received over 3 days was TERRIBLE!! My car was there for 3 days, I was told it would take 1. When I came to pick up my car after not receiving a status update it still was not finished. The license plate, which is a simple task was still not attached. After being offered a car was twice, they didn't bother washing it. Bob was careless, Julio was very short and rude, James did not communicate sufficiently. The service was so bad and wasted so much of my time that I actually felt the need to take the names down. SO BAD I LOGGED INTO MY BOTH OF MY GOOGLE ACCOUNTS AND LEFT 2 REVIEWS.

  Response from the owner

  Hi Julie, We are displeased to read about your recent experience with us here at Tuttle-Click Capistrano Ford. Our goal is to make the service experience easy and enjoyable, our team doesn't take a review such as this lightly. The type of reputation that we want to hold certainly does not reflect the experience that you've shared here. Our team wants to get to the bottom of this and hear more about your time spent with us. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | [email protected]

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  Kari Ovens
  5

  Kelly was great…he helped me get in and out fast to buy my new Ford explorer. Love the car!!

  Response from the owner

  Hello Kari, thank you for sharing your recent 5 star car buying experience with us here at Tuttle-Click Capistrano Ford. We are delighted to see that Kelly provided such great and fast service. Congratulations on your new Ford, and welcome to the Tuttle-Click family! Tuttle-Click Customer Service | [email protected]

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  Mark Allison
  4

  The service department was friendly and responsive. The car was ready as promised both with the initial work done and the extra work we authorized. We would have given them 5 stars; however both the service advisor on the phone as well as the one who helped us forgot to mention it was due for its 60k fluid and transmission serving (thus the extra work we authorized).

  Response from the owner

  Hi Mark, thank you so much for sharing your recent 5 star service experience with us here at Tuttle-Click Capistrano Ford. We are very pleased to read your review! We would like to thank you for choosing Tuttle-Click Capistrano Ford for your service needs. We sincerely look forward to seeing you in our store anytime in the future for all things Ford. Sincerely, Shirley | [email protected]

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  Maryam Vafa
  5

  I purchased F-150 for my business and I would like to appreciate all the affords and dedications by Tom (Internet Sales Manager) and Joe (Financial Manager). They simply performed the excellent customer service that I have ever seen. I am very happy with their services and with my purchase. Once again, thank you Tuttle-Click’s Capistrano Ford! from MaNa Design

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  Jim Johns
  5

  The sales person that helped us was vary professional and knew the ford products vary well .the whole process was easy with the technology that they use for forms and on line processes made it much easier to review and sign documents. The financial person was vary helpful and made us feel vary comfortable with the finance part of the process. Also we liked the Ford Edge vary much meats all of our needs

  Response from the owner

  Hi Jim, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that our team was able to make your car buying experience easy and enjoyable! Our goal is to show you all of the options you have to choose from, then help you find the car that fits your requirements. Our team would like to congratulate you on your new ride and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | [email protected]

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  Anita Armstrong
  5

  Thank you so much. I got my oil changed on my vw. During the next 2 weeks, there was oil dripping in my garage. I brought my car back, they looked at it and determined there was a different issue. They were so helpful Also Matt was very helpful. Thank you for asking. We bring all our cars to you for service. Sincerely, anita armstrong

  Response from the owner

  Hi Anita, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Capistrano Ford. We are pleased to hear that our team as able to assist you in fixing your oil leak! Thank you for being apart of the Tuttle-Click family and we look forward to seeing you again in the future. Enjoy the road ahead — Sincerely, Shirley | [email protected]