TruStone Financial Credit Union Dean Lakes Blvd, Shakopee

TruStone Financial Credit Union Reviews

• P

  Patricia S
  1

  They tend to use misleading sales practices. This location a representative stated he would have items sent to me in the morning as I was approved. 3 days later stated he called me, but did not leave a message...he claims. Day 4: i am no longer approved when i was approved at 530pm on Tues. where he said I was. The customer service representative working with online, did the same thing for refinancing. It was even in the notes. Be aware of their sales practices to mislead you, then pull the rug out. I'm new to the state and I'm so glad I can close these accounts and find a credit union who is willing to stand by the agreement and not luse poor sales tactics. They will mislead you. It has happened twice now to me. I cant imagine who else has had these experiences at other locations or working with representatives online. Be sure to have clear communication and if approved, do not let them close their office until you finalized your transactions. They will change their mind and not provide you a full reason. This experience actually makes me want to consider bigger banks as being new to the state, I expected better service, not misleading sales tactics, and promises that are spoken, since I understand ppl want to home on time, to be kept. 12/26/19 update. The reply from the "owner" is a publicity stunt to avoid the real point. As I did contact them, and no one had anything to say to me about the two difference experiences I had stated above.

  Response from the owner

  Update: 12/27/2019 Hello Patricia - We have seen your updated post. Since our response on 12/23/2019, we have not received a call from you to discuss your post. If you still need assistance, please call us at (952) 736-5242. Thank you Hello Patricia – We’re sorry to hear of your recent experience. We’d like to understand a little more. Please give us a call at (952) 736-5242, so we can address your concern. Thank you.

• B

  Believe In The Experience
  5

  Robin and Don and the crew is amazing at this Credit union and recently I grew to want to deal with Corey and he has exceeded my expectations by large margins. Corey and firefly is the place for all your financial needs! To top it off this credit union simply has your back! Thank you Corey, Robin, Don and team for going over and beyond to help and show 5 star customer service!

  Response from the owner

  Thanks for the review! We're glad you enjoy working with our Shakopee team, too.

• A

  Angela Rudkin
  1

  When you get a loan from Firefly they tell you automatic payments or manual payments can be done online. They omit the fact that it HAS to be from another Firefly account. If you ask for a payment book they want you to set up a meeting with a banker...ridiculous. Now we're stuck driving an hour to make a lian payment! It would be more ethical if they were up front about that prior to accepting the loan.

  Response from the owner

  Hello Angela- We're sorry to hear about your recent experience. We'd like to understand more about your feedback. Please feel free to give us a call at (952) 736-5242 during business hours when you're able so that we can connect. Thank you.

• L

  Lencho
  1

  The Worst experience ever. I was member for 2+ years and last July I walked in to this branch to close my accounts and one of their Teller came to me in waiting area for Bankers and told me as she can help me with that. She checked my accounts $0 balance on my Credit card,refunded my money from saving account,took my visa card and told me "your accouts are closed you can go"she said . But she closed only saving account and kept C.card open,then 6 months later I got a letter "your account has past due balance we are going to take legal action if you don't pay it ...though I tried to explaine the situation for their reprasentatives,they told me as I have to pay with late fee and interest and paid for their Teller's poor service. Never ever again with them.....

  Response from the owner

  Our apologies for your recent experience. We'd like to learn more about your feedback. If you would, please give us a call at (952) 736-5242, so we can speak with you directly. Thank you!

• R

  Rebecca Roush
  5

  I worked with Jesse on transferring my car loan over from a traditional bank and I am so happy with the amount of money I will be saving from your lower interest rates! This was the first time I had gone through that process and Jesse made it so easy to understand and he was very helpful!

  Response from the owner

  Thanks for the kind words and feedback about working with Jesse, Rebecca. It's always great to hear about the good member experiences we have provided to our members'!

• J

  Jordan Brooks
  5

  I have been a member for years, and would never go anywhere else! I have had both my car loans through them. If your considering a credit union this is the one! I use the app constantly it shows everything about my account, it makes transfers beyond easy.

  Response from the owner

  Great to hear you've had a great experience with us, Jordan! Thanks for the review.

• m

  max52595
  1

  Horrible customer service! Came there with an intention of possibly getting a car loan... Wish I'd never did... Talked to this really rude guy, he didn't take me seriously at all! He was very rude, didn't answer any of my questions I had, seemed he didn't even know what he's doing there, just kind of lays back in his office chair and doesn't give two sh*ts about there customers. Very arragont and rude. I just simply got up said no thanks and left. I'd rather go to Wing's, WAAYYY better customer service!

  Response from the owner

  Thanks for the feedback. We'd like to understand more about your recent experience so we can address it appropriately - please give us a call at (800) 345-2733.

• T

  Timothy Wolf
  5

  Really wonderful customer service, I don’t understand the negative reviews because I’ve always had too notch service every time I’ve come here. See Jesse for your account needs! Bubbly friendly personality, super helpful, very personable! Thank you for helping me set up an account for my daughters future college plans! I forget the tellers name but she was very kind and polite as well!! Thank You!❤️

  Response from the owner

  Thanks for sharing your experience with Firefly, Timothy. Great to hear you love our Shakopee branch!

• A

  Amanda Sieben
  5

  This Firefly location is my favorite, always great and efficient service (although I wish the one in Northfield hadn't closed). We've been members since they were the Fairway Employees Credit Union, prior to Us Federal.

• A

  Andrew Kuderer
  5

  Excellent service from a great team. Elise and Marisa are especially helpful every time I come in. It really feels like a family environment in the Shakopee location. Happy to be a member of Firefly!

  Response from the owner

  Thanks for the review, Andrew!