Trustco Bank Church Ave, Ballston Spa

Trustco Bank Reviews

• N

  Nischinth Sadhak
  5

  Though Trustco Bank is based and HQ'd in NYS, they went through some expansion in early 2000s. Trustco Bank now has 148 branch locations, 53 of which are in the state of Florida with majority of the customers they serve being seniors who live in Florida in the winters and come back to the Northeast in the summer. The Bank is fairly active in the local community and their niche product is the mortgage. My experience at this branch while I made a visit to make my payment was satisfactory with a person greeting me when I walked in and the teller had q smile on her face and was being efficient.

  Response from the owner

  Nischinth, thank you for taking the time to leave a review. We are glad to hear you are enjoying your banking experience with Trustco Bank! Your positive review is very important to us. We look forward to being your Home Town Bank for many years to come. - MD

• S

  Sarah Smith
  1

  Have had nothing but issues here. Outdated technology and lack of uniform policy throughout the branches has led to multiple problems for myself, my boyfriend, and his mother. Go with a bank that knows what they are doing.

  Response from the owner

  Sarah, thank you for taking the time to reaching out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB

• A

  Anne Jurcsak
  3

  I have always found staff to be courteous. All banks are slow to process things these days, but I have never had a terrible experience at this location.

• r

  ron winnie
  5

  Best bank, the tellers are great and know you by name when you walk in. Manager Herb Klein is stellar, always on top of things and super professional.

  Response from the owner

  Ron, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day, and we are glad to hear that Herb Klein and the Ballston Spa Branch is doing just that! -SM

• B

  Brad B
  1

  Horrible bank, they are so understaffed and rude.