Trustco Bank U, Malta

Trustco Bank Reviews

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  Travis Wilson
  1

  Trustco will take your money using their Bill Pay system and steal it out of your account. Branch manager and customer service will just lie to you repeatedly. Take your banking elsewhere. Trust me

  Response from the owner

  Travis, Thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. -MD

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  Jenny Parker
  1

  Sat at the drive- thru way to long! A simple check cash took way to long! Had another car pull up was waited on before me, after I sat there 5 minutes! Complete transaction to simply cash a check took 15 + min!

  Response from the owner

  Jenny, thank you for taking the time to reach out to us. We take all customers concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 for further assistance. -CB

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  Claude Herbie
  5

  I had to go into the bank to cash my check. I didn’t have an account and the tellers walked me through what I had to do to get my money. I am considering switching to Trustco because they seemed to care about me and my money.

  Response from the owner

  Claude, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Malta 4 branch providing just that! -CB

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  Tifani Bartwitz
  1

  Went to Trustco because a friend had written me a private check from the bank he uses (Trustco) and is a customer at but they wanted to charge me $5 to cash it because i'm not a customer. He has an account and does all his banking with Trustco so the least they could do is when someone comes in with a check for that bank they need to do right by the customer and not try and squeeze money out of people or push them to get an account or to give them $5 when he is already a customer. Do not use this bank!

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  Nicholas Wood
  1

  Over 5 years ago at the Trustco Bank off of Exit 9 from Interstate 87 (Clifton Park) branch. Then branch manager Carmen Ramjeet was very rude, unprofessional, doesn't verify acct security, and orders checks with other people's acct number on them. (And hangs up on me 2x) Banking customers beware!!! NOW TODAY... I walked into at the Trustco Bank off of Interstate 87 Exit 12 (Malta) branch and to my surprise Carmen Ramjeet is now at this location and YES...still branch manager! I can't believe she still has a job at Trustco after how she treated me!

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  Tracy Murphy
  5

  I had an appointment today with Carmen Ramjeet. My experience was awesome, she was so kinda and thoughtful. I had a lot of banking to do and she followed through with everything. I feel everyone in the bank was kind and upbeat. Wonderful experience thank you!

  Response from the owner

  Tracy, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are thrilled to hear you are enjoying your banking experience! -KS

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  Mike LoPresti
  1

  Buyer beware! Please be extremely cautious about dealing with this bank for your mortgage. They will bait and switch and charge you a lot more than originally quoted when you're too far down the line to change. I was quoted a $1500 refinance and it ended up costing me triple that amount because the bank manager had no idea what she was talking about.

  Response from the owner

  Mike, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -SM

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  Darlene Robens
  2

  They are very slow. Don’t go there if your in a hurry. My credit union is much faster.

  Response from the owner

  Darlene, we are sorry to hear about your experience. Please contact our customer service department at 800-670-4110 to provide us with more information so we can address your concern. -CB

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  Scott Hirazumi
  5

  Lots of branches. Good online access. Local bank out of schenectady. Conservative and they hold their own loans.

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  Greg Wheeler
  5

  A very friendly and reliable bank. The people there are smart and quite helpful and always friendly.