Trustco Bank High Grove Blvd, Clermont

Trustco Bank Reviews

• K

  Khelisie Salvatore
  5

  Had a wonderful experience at the bank. Tivani helped me open up a new checking account. Both he and Val introduced themselves upon me entering. I was happy an appointment wasn't necessary. It was quick and easy. The offerings of the bank are perfect for any personal needs. I look forward to staying with them for a long time.

  Response from the owner

  Khelisie, thank you for taking the time to leave a review. We are glad to hear you are enjoying your banking experience with Trustco Bank! Your positive review is very important to us. We look forward to being your Home Town Bank for many years to come. - MD

• R

  Riena Zink
  5

  I had a terrible situation happen that caused $130 in fees. I still do not understand exactly why so many fees. However, after I exhausted all options to get help I posted a terrible review here. It got the attention of the correct person and TrustCo Bank, specifically the South Clermont branch, fixed everything including a follow-up phone call to me personally. Thank you so much. This 5 star rating reflects my satisfaction with them over the past 5 years. They have gone out of their way to make me a happy customer on several occasions. I will leave the original review below. Maybe sharing my ordeal will prove helpful for someone else. I was not asked to change this review. I modify it on my own initiative. -------------------- My husband made a simple mistake and these people charged $130 in 4 different fees and charges. Ridiculous! When we try to talk to them the branch says we have to wait on higher. When we message higher they say it's up to the branch. Sound like the run around?! Yes, totally! They cannot even explain what charges caused an overdraft and when they occurred. "I can't see that information." WHAT?!?! From customer service today, "Regarding any Non-Sufficient Fund fees and reversals, our bank policy is to get Branch Administration approval so I apologize it is not the optimal situation. I personally reached out to the branch manager at South Clermont regarding the Branch Admin approval. I was told that the branch manager did not have any update but would contact Branch Admin as well as reach out to you today. We appreciate your patience during this time." It says there they will reach out to me today. It is now 9 p.m. and there has been no reaching at all. I will move on to credit unions and never deal with a bank again. Trustco you fail! Hope you sleep well. Can't understand how that could happen. Oh wait, probably with your big bonus! Can you tell I'm upset because I'm eating tuna fish since you stole $130 from my physically and mentally disabled combat veteran husband. Boo! :-(

  Response from the owner

  Riena, we understand your frustration with overdraft fees. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

• M

  MC- AL
  5

  Good costumer service. Friendly staff 😊

  Response from the owner

  Thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the South Clermont Branch is providing just that! -SC