Trustco Bank Troy Schenectady Rd, Latham

Trustco Bank Reviews

• G

  Garry Ero
  5

  Great people to deal with. Especially when my fathers estate is not easy to handle. They made it easy for me. Thank you Trustco. Keep up the good work.

  Response from the owner

  Garry, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Route 2 branch is providing just that! -MD

• G

  Greg .Patrei
  3

  The main reasons I bank at Trustco are 1) I have been with them for over 30 years and have been relatively satisfied. 2) They have many locations in the Albany area, and unlike some banks, have uniform hours at all branches. 3) Totally free checking. and 4) Both my SS check and pension check are posted promptly on the days they are supposed to be. One complaint I have is their ATMs require two insertions of one's card and is slow to react to transactions. At Pioneer bank ATMs, for example, one quick swipe of your card and you are out the door quickly. Also, if I want a cash advance from a credit card, Trustco's charge is higher than most other banks. ($ 3.50) as compared to $ 2 or $ 2.50 at other institutions. As for customer service, nothing exceptional, but OK at most branches. All being considered, 3 stars out of 5.

  Response from the owner

  Greg, thank you for not only taking the time to leave this review but for being a customer all these years! Providing excellent customer service is something that we strive for every day and we will continue to look at ways to improve our products and customer experience. -KS

• V

  Vince Coppola
  5

  I stop in every month multiple times to make payments on my HECL. Everyone who works here is great. The 2 tellers have been here for years and are always pleasant and super helpful. Thank you!

  Response from the owner

  Vince, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day, and we are glad to hear the Route 2-Latham Branch is doing just that! -KS

• T

  Tatiana N
  5

  I love this bank. there are people working here who are always ready to help and very friendly.

  Response from the owner

  Tatiana, thank you for taking the time to share your review. We are glad to hear you are experiencing top-notch customer service! We look forward to being your Home Town Bank for many years to come. - MD

• S

  Sakil Islam
  1

  I have gotten wonderful service from here before but today was the worst of all. Seemed like they had no interest in helping me at all. they didn't know what they were talking about at all. Refused to let me withdraw money from a check which i had done before with no problem. Just told me they can't do it, didn't even wanna hear what i had to say. So i just walked out. Thank you for wasting my time.

  Response from the owner

  Sakil, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

• r

  rick thomass
  1

  oh my, i can't offer enough warnings about this bank. the turnover of the branch managers is almost WEEKLY (pointless to develop personal relationships with them...'cause they won't be there when you need them). my next concern is their online bill-pay function which DEDUCTS SCHEDULED PAYMENTS FROM YOUR ACCOUNT BALANCES THE MOMENT A PAYMENT IS SCHEDULED. in other words, you lose access to those funds IMMEDIATELY, despite the fact that the payment may not be sent to the vendor/or collected by the payee for several weeks from when the payment is scheduled. FINALLY...this bank scheduled a major upgrade of their online banking platform in mid-july 2014. today is FOUR DAYS after the upgrade, and i still CANNOT ACCESS the online billpay function. i cannot see my payees or my payment history, and have to call an 800 number to manually have one of their customer service reps facilitate required payments on my behalf. i have called the bank each day since the upgrade...waited indefinitely to speak to someone, and no one can tell me when the process will be fixed. my advice to anyone considering a relationship with trustco...go elsewhere. their customer service and their technology are both terrible.

• M

  Mariah Marie
  1

  I asked for the check I deposited to be posted right away and obviously it’s a work check so he said of course I’ll do that now! As if I didn’t need the money or anything I look an hour and some later still not there! Any other location has posted the money ASAP.. I wish I didn’t have to go there this time but it was close to work!

  Response from the owner

  Mariah, we are sorry to hear about your experience. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. -KS

• A

  Aaron Gaza
  5

  Despite the bad reviews, I have had a wonderful experience here. I come to this bank once a week roughly, and they are very nice and very hospitable.

  Response from the owner

  Aaron, thank you for taking the time to leave this review. We are glad to hear that you are enjoying your banking experience! -KS

• D

  Donna Elia
  5

  People here are very capable, attentive and friendly. It's one of my favorite branches!

  Response from the owner

  Donna, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Route 2 Branch is providing just that! -KS