Trustco Bank N State Rd, Altamonte Springs

Trustco Bank Reviews

• S

  SEAN M
  1

  Bank employees are always polite and kind. However, the banking experience is awful and every time I go to a different branch they either can't process my check or don't know how it works. I have to cash then deposit my check which is ALWAYS an issue. They are constantly hiring and have high turnover which makes this an ongoing problem. Cannot stress enough that employees are kind and my issues are not necessarily their fault. I'm only a customer because my employer banks here. It seems extremely redundant to have to cash a check from the issuing bank only to deposit the cash into my account for it to go through immediately.

  Response from the owner

  Sean, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB

• A

  Addiel Gonzalez
  1

  If you choose to go with Trustco Bank I suggest you do not go to this branch. Went to open a business account on a Friday, somehow didn't opened till Monday and I almost believe that they finish opening it because I went to ask about it. I did deposit a couple of checks that same Friday (11/09/2018) which have been a nightmare. I have made a couple of trips to the bank to check on my account and was told by Brandy Jinx on (11/14/2018) that my check would clear by Friday (11/23/2018). I went to the bank to ask why the money had no cleared. Mrs. Jinx proceeded to tell me that that is not what she had told me, instead, she said it would be Monday because of the holidays. Nothing I love more then a manager lying to my face about my account and the status of my money. Not only that, but I have the pleasure of looking like a fool in front of my wife and all the plans and arrangements I made days before go to waste. I know people make mistakes, just own up to them, it would have been fine.

  Response from the owner

  Addiel, we are sorry to hear about your experience. Please contact our customer service department at 800-670-3110 or stop in to a local branch to provide us with more information so we can address your concern. AR

• A

  Antonio Combs
  1

  Terrible customer service and I opened a account 4/27 and a savings account ... I have not gotten my card yet I got a letter in the mail. I was charged $20 for transfers on a savings account.... I never used my account and my card never came they said get $100 if you use your card 10 times within 45 days I’m sure they are waiting 45 days to send me my card ! And now I’m being charged $20 for a account I never used also my business account I put in a large amount of cash they said it’s there then charged me $30 overdraft saying the money didn’t clear yet and they can’t give it back unlit August

  Response from the owner

  Inno, we are sorry to hear about your experience. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -SM

• C

  Carrie Lovett
  5

  I love the experience I have had at this specific bank. I've been with Trustco for over a year now and this location has one of the best managers, Iliana. I look forward to stopping in and being treated like family. No cold shoulders here.

  Response from the owner

  Carrie, thank you for taking the time to leave this review. We are glad to hear that you are enjoying your banking experience! -KS

• D

  Daisy M
  1

  OMG...don't open ANY type of account with TRUSTCO BANK in Altamonte Springs, FL OR ANY other branch! They are horrible about letting you have access to your money within 24 hours AFTER you deposit it the business day BEFORE!!!! I also have my HSA account, which am ON TOP OF THE CHECKING ACCOUNT ISSUES, I can barely use the HSA debit card because it won't allow it, plus it sends me fraud alert texts AND I'M THE ACCOUNT HOLDER!!!! How STUPID IS THIS BANK!!!

  Response from the owner

  Daisy, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

• M

  Mike Smith
  2

  I have had many years of experience dealing with banks, nationally and internationally. I have been banking with one of the major banks and have been for many years. Like many others, my wife and I were looking for a smaller bank, one here in Florida whereas we could establish a more personable relationship. We felt good on the first day, at Trustco, our experience in meeting Jose the manager and his assistant Francis who opened our accounts for us. A business, personal checking and savings account. Everything seemed to be okay. We are getting ready to go on the road for the next several months in our RV and we wanted everything organized before we leave. My wife has a small sole proprietorship business and we made it very clear that our primary interest was opening our business account and being able to do our banking online, with the ability to move funds from our business account to our personal account. You would think this was an easy enough task for most banks. Not this bank. This has been the worst bank that we have ever experienced. We went home and for the next three days we tried getting online, without success. We found out that we had to sign more papers at the bank. We could not simply do it online. Then about a week later we found out that I could not sign on my wifes business account. So we said no problem, just take me off the signature list. at the same time, we were also told that we could not transfer money from our business account to our personal account until we had been with the bank 6 months. Wow! figure that out! Then a few days later we were told that having our business registered on SunBiz, (which is an official State of Florida listing) and having a EIN number was not enough (it is for every other bank). After telling us in the begining everything was fine, they wanted a certified copy of our business listing from Sunbiz. That can take a couple of weeks, getting it from the State of Florida. So after 2 weeks our business account never got opened, although we were making deposits. This bank has wasted 2 weeks of our time. The manager does not return calls as promised, he is arrogant and not helpful, and his assistants are very inefficient and obviously lack the knowledge to properly open a bank account I would not reccomend this bank under any circumstance. We closed our accounts. That was a good experience. We did find a bank that we really like. If you want the smaller bank experience, I highly reccomend 1 First Florida Bank. It has everything that we were looking for and more, like intelligent and friendly staff. We have our business account. We can do online banking. We can transfer money to any account. It works just the way you would expect a bank to work.

• D

  Debbie Wheeler
  5

  Love the way they make you feel like family after 15+ years they know me by name and I theirs great bank

  Response from the owner

  Debbie, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Lake Brantley branch is providing just that! -CB

• Y

  Yajaira Nieves
  1

  Really bad services in bussiness acount 1 hour and have waiting for be attend in drive thru is crazy i left my bussiness alone . bad bad bad customer services

  Response from the owner

  Yajaira, thank you for taking the time to reach out to us. We are sorry to hear about your experience. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB

• B

  Brad Jackson
  5

  Always professional and personable, I have been banking there for years !

  Response from the owner

  Brad, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Lake Brantley branch is providing just that! -SC

• H

  Haikatrine Kat
  1

  Don't use the drive thru if your car isn't a compact.

  Response from the owner

  Haikatrine Kat, we understand your frustration. At Trustco Bank we strive to find locations that allow us to deliver the best customer service. We will review to see if there are any appropriate adjustments we can make to improve the experience. If you have any additional feedback or concerns, please contact our customer service department at 800-670-3110. -KS