TruMark Financial Credit Union - North Wales Welsh Rd, North Wales

TruMark Financial Credit Union - North Wales Reviews

• D

  Daniel Heo
  1

  The car dealership I purchased my car from used trumark to finance my auto loan. Trumark automatically opens an account for those who use their services. So, once my loan was paid off I decided to close the account. Service was friendly enough, but the woman helping me did not ask for any ID or other form of verification, other than the account number. Kind of scary to think that you could potentially cash out someone's account with just the account number.

  Response from the owner

  Daniel - we are sorry to see your 1-star review. Typically, we are able to verify a member in the branch using identification documents that are kept on file. If you would like, email [email protected] and someone will contact you regarding the matter.

• J

  Juman Jeon
  1

  The worst location in U.S not even recommending to use TruMark anymore. My friend mom visits for one single request around noon. It just receiving a piece of paper of transaction and this asian woman don’t even say hi to her customer and she said just one moment and they went out for lunch, probably did that on purpose. Me and my whole family just stop using it after all close all the account. Just not worth to go there

  Response from the owner

  Juman - we are sorry to see your 1-star review. The information has been sent to the branch manger.

• S

  Steven Melosky
  1

  I needed to make a deposit to my out of state Credit Union on Christmas Eve. We were in line at drive thru and the last customers at Noon. The teller finished the customer in the car in front of us...then pulled down the shades and left us sitting there. Yeah...Merry Christmas to you too!

  Response from the owner

  Steven – we are sorry to see your 1-star review. We’d like to be of assistance. Please email [email protected] with your best contact information.

• D

  David Oetzel
  5

  I have always been very impressed with this bank as I have multiple personal and business and three separate vehicle loan through them. But when they stepped up and help me get the PPP lonn that was the icing on the cake! Cannot say enough about how amazing his bank is!!!

• J

  J T
  4

  I like this bank. Convenient and fast. I only wish that theyd stay open til like 8pm similarly to TD bank. I never have enough time to get here because i leave work at 5:30pm.

  Response from the owner

  Jonathan, thank you for your review and feedback regarding branch hours. Your membership is appreciated.

• R

  Rukiatu Smith
  5

  Best customer service around the clock. Staff very professional. Their hours fits my busy schedule.

• R

  Remo Miniello Jr
  1

  Credit unions are not good for the community because they don't pay taxes like normal banks

• S

  Scott Monaghan
  5

  Everyone who works here (that I've interacted with) is super nice.

• G

  Gilmer Castro
  1

  Im not coming here anymore. There is always an issue

  Response from the owner

  Gilmer - we are sorry to see your 1-star review. We would like to be of assistance. Please email [email protected] and we would be happy to help.

• J

  Jeanne Bolton
  5

  These people are THE BEST!!! Very understanding and patient, and most of all, NICE!!!