Truity Credit Union W 31st St, Lawrence

Truity Credit Union Reviews

• E

  Ella Rn
  5

  Easy and professional banking. Staff goes in depth with their clients, creating a helpful and transparent experience.

• T

  Tim Bozarth
  1

  Justin a young guy working this Saturday 10/7/17 had the worst customer service of my life, i came in with my fiance we both recently started banking with truity, the employee "Justin" was very demeaning and spiteful in regards to helping solve an issue with our banking, and when we had to come back in 45 minutes later we were LUCKILY helped by a "Kegan" who was outstanding in every way though while he was helping us the Justin guy came back over just to laugh and be negative which was over the top for me, we are about ready to switch banks just based on the attitude and action on the employee Justin. Please remove that guy I rarely have ever encountered such a strange and spiteful individual such as that and very hard to deal with when trying to access my money. =( Also, I see the owner likes to respond only to positive reviews and chooses not to respond when people like myself have a real issue... come on guys get it together, and to the owner, a response would be nice.

  Response from the owner

  Sorry for the delay Tim. Google is always changing how these reviews and their notifications show up. Thanks for the feedback. We will pass the information on to the appropriate manager. If there is any further information on this specific situation please send it to [email protected]. Service and respect for our members is our highest priority. In that email if you would provide your preferred contact information we would like to reach out and discuss this further. Thank you for your membership and we hope that we can continue to do business appropriately with you in the future.

• B

  Benjamin Langston
  1

  Save your money and join chime. Unless you enjoy paying expensive fees all over the place

• J

  June Johnson
  5

  I just love my Truity bank. All the customers service are wonderful.

• K

  Keith Royer
  5

  Great banking experience! Even better customer service.

  Response from the owner

  Thanks for the review, Keith.

• T

  Tracy Mengel
  4

  There customer service is great However there mobile app does not work very well

  Response from the owner

  Thanks for the review, Tracy. If you are experiencing issues with the mobile app we would be happy to assist you and troubleshoot the situation. Give us a call, 800.897.6991.

• C

  Cameron Philgreen
  5

  Best customer service. Best bank. Best people around.

  Response from the owner

  Thanks for the review, Cameron.

• K

  Katie Cooper
  4

  I love this bank! Just wish that they would calm down on fees!

  Response from the owner

  Thanks for the feedback Katie. We are always looking for ways to help make your financial goals possible.

• C

  Charity Upton
  5

  Everyone always provides top notch customer service.

  Response from the owner

  Thanks for the positive review Charity. We are glad you continue to have great experiences with us.