Mainstreet Credit Union E 23rd St, Lawrence

Mainstreet Credit Union Reviews

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  Sheila Morgan
  1

  Gentlemen (won’t mention name) was disrespectful to both me and my wife . Additionally he told me only half the story. My wife called to get some checks adjusted (issue with a certain business changing amount at time of checkout but all good ..no further issues) ….and accounting department quickly adjusted those checks because the accounting department made mistakes by not going off the legal line. Anyone can add numbers to someone’s check that’s why you go off legal written line! How scary is that? And then to say it cost them to correct “their” error? What? Many issues with this bank making errors here lately….like when my wife orders us “replacement” cards - rep shut both our cards off ? How embarrassing! Had to have a manager quickly reverse and after not being able to get through on their phones because there are 40 people ahead of you -so have to drive to branch ….pay attention please. Listen please. Should add… with this credit union 15 plus years ?! And never try to play a husband against a wife . Thank you

  Response from the owner

  Hi, Sheila. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (913) 599-1010, we want to know more!

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  Janice Russell
  4

  I love this credit union and have been with them for years, but the overdraft fees are just way too much for my pocket anymore. Especially when you have them month after month and they occur 2 to 3 times a month. I'm not working anymore, so it's making it really hard to keep up with these fees.

  Response from the owner

  Hi, Janice. Thanks for the positive feedback! We're always happy to hear good things from our members.

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  Sharon Trimm
  5

  Always Friendly and Helpful service. The lady Latisha that helped me was so great. She took care of my problem very efficiently. She look to see what she could do and called me back the next day with the problem solved. Wish there were more customer service reps like her, she actually cared to resolve my issue.

  Response from the owner

  Hi, Sharon. Thank you for sharing your time with us today! We are glad we could leave a positive impact and made it a good experience for you.

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  Mary Harjo
  5

  I been going to Mainstreet for years through the Co-op shared branch program and I started having issues with my old credit union that was out of state. So it was a no brainer to switch to Mainstreet. I always get great customer service all the years I already been going there. I’m happy I made the switch!

  Response from the owner

  Hi, Mary. Thanks for the positive feedback! We're always happy to hear good things from our members.

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  misty beall
  5

  Made it just before closing on Saturday. Showed my checkbook received my funds for a truck purchase, no problems.

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  Wade Bailey
  5

  Everyone says hello and know my name. #BEST BANKING EXP. EVER. Thank you, Wade Bailey

  Response from the owner

  Hi, Wade. Thanks for the positive feedback! We're always happy to hear good things from our members.

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  Millie Murray
  5

  Staff are always friendly and helpful. Why anyone would use a bank instead of a credit union for day to day business is beyond comprehension. Banks do not want the competition, so continue to monitor efforts to change their status and lobby to preserve this service

  Response from the owner

  Hi, Millie. Thank you for sharing your time with us today! We are glad we could leave a positive impact and made it a good experience for you.

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  James Letcher
  5

  I love this Credit Union. They treat you better than any bank would, and your money stays in your community. If you are still doing business with some international bank you need to check out Mainstreet Credit Union.

  Response from the owner

  Hi, James. Thank you for letting us know how our team is doing. Your feedback is important to us here at Mainstreet.

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  Maggie Crowder
  5

  I love main Street credit Union! I've been with them for years now and have always been pleased with the service I get. I can't imagine banking with anyone else now. Thank you main Street!

  Response from the owner

  Thank you so much for your kind words, Maggie. We really appreciate you taking the time out to share your experience with us. Cheers, Mainstreet Credit Union

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  Susan Livingston
  5

  I just started a second account at my bank, Main Street Credit Union on 23rd street in Lawrence KS. As ever, the staff was helpful, friendly and patient. I always feel I'm in good hands there.

  Response from the owner

  Hi, Susan. Thank you for letting us know how our team is doing. Your feedback is important to us here at Mainstreet.