Central Bank Iowa St, Lawrence

Central Bank Reviews

• Z

  Zachary Carmichael
  5

  This branch is so friendly, and the staff offers wonderful customer service. For anyone looking to bank in the Lawrence area, I highly recommend this branch. Great crew of workers!

  Response from the owner

  Zachary, we are so glad to hear this! Thank you so much for taking the time to leave us this review. Please let us know if there is anything else we can do for you. :)

• V

  Viveca Price
  5

  Customer service here is amazing! They are severely understaffed and straight husslin. I love all my bank tellers here but big shout out to Jacuierra, she is absolutely wonderful and very fast at her job!

  Response from the owner

  Thank you Viveca! We are so glad to hear this. Please let us know if there is anything else we can do for you.

• D

  Diana Evans
  5

  Absolutely love this location!! Everyone I have spoken to is so kind and willing to help. I always get welcomed with a smile. The lobby is always clean and inviting. The drive thru is always quick and efficient. I feel comfortable asking questions and know I am getting the best help. Thank you for making my banking experience less stressful!

  Response from the owner

  Hi Diana, wow, thank you so much for the review and the kind words! We are so happy to hear our team is providing you with a legendary service and making your banking experience great!

• B

  Bailey W
  5

  I have used this Central Bank of the Midwest branch for several years and have had a great experience! Potential fraud has been managed, education regarding saving/investing has been provided, and seamless service for whatever my needs may be is continuous. Highly recommend for anyone and their banking needs.

  Response from the owner

  Thank you for the positive review, Bailey! We're glad to hear you're having a Legendary experience with us. Thank you for banking with us!

• L

  Lexi Miller
  5

  Shoutout to Megan for being very friendly and figured out a problem I was having. She seemed to be the only one with answers for me and I appreciate her customer service very much!

  Response from the owner

  Lexi, we are so glad to hear this. We are happy that our team was able to assist you! Please let us know if there is anything else we can do for you. :) Thank you for trusting us as your banking partner.

• r

  ralph kerns
  5

  This place and staff are wonderful Jacierra is the best Wendi is vary helpful and knowledgeable about what goes on with banking

  Response from the owner

  Thank you so much for leaving this review, Ralph! :)

• J

  Jon McCleary
  5

  We have been banking at the Iowa branch for over 10 years, holding both personal and business accounts. What we appreciate most is that Wendy and the entire team know us by name when we walk in. There is a personal touch that you just don’t find too often these days. The bank has always been responsive to our needs and has always found solutions for us. I recommend the 31st Street Branch and want to personally thank Wendy, Rhonda, Allise and the rest of the Iowa branch team for their dedication and excellent service. Best of class!!

• B

  Blackcar Service And Airport Shuttle
  1

  Seems like at this location the Customer service Skills went to hell in a handbasket, Some young kid name Rob Apparently felt as though it was was OK for him to be treating me unforgivably Rude And out right disrespectful,his manager just sit there and condoned it! Total twilight zone moment!!

  Response from the owner

  Hi there, we are sorry to hear about this experience you had. We would like to get to the bottom of this. One of our management teammates would like reach out. Can you email [email protected] with your phone number and name so we can have someone call you right away?

• g

  guy wilson
  5

  After 10 years with Central bank of the midwest, we have finally moved all of our personal banking to this bank. It is all about the customer service and availability of the South Iowa branch in Lawrence. Service and follow through in personal banking, and real estate financing have been top of the line.

  Response from the owner

  Guy, we couldn't be more thrilled that our team has consistently provided you excellent customer service and has earned your trust in our bank. Thank you so much for being a valued Central Bank customer!

• Z

  Zach Taylor
  1

  I went in to cash a check, I am not a customer there. The lady behind made a fuss about the check being just over $500 and she has to get ahold of the account holder. She called and couldn’t get ahold of one account holder, she left a voicemail. She tried calling the second holder and she didn’t even leave a voicemail. She said there’s nothing she can do about it. She was really rude. I went in two days later to cash the check again and another lady who was there was absolutely wonderful to work with. She gave me no fuss at all. Great lady who really knows her stuff.