Truist Foothills Mall Dr, Maryville

Truist Reviews

• K

  Kevin “Mr.positive” Tiano
  1

  First of all my bank account was closed, now the SBA sent my funds to the account that was closed. Well hear this my loan officer said they accepted the amount of $15,000. Why would you accept my money when my account is closed. Why not send the funds back? I've been on hold and transferred to so many people who work for Truist. As we speak I've been waiting 55min and counting. This is getting ridiculous. My next step is reaching out to my lawyer. Very disappointed I'm still on hold for 1hr 6min. After being transferred times . I'm going to wait. This bank doesn't care

• S

  Sam Eileen
  5

  They have updated a lot of things since I first left my review, and I honestly could not be happier with the service I have gotten from the SunTrust 411 branch. I have had a personal account with them for nearly 3 years now, and when I needed to open up a business account I was hopeful that SunTrust would accommodate those needs. They delivered. Tina, the branch manager went about and beyond. She was so incredible with helping me navigate the different world of business account banking. In my first weeks as a new business owner, Tina went the extra mile when I ran into an issue with a check. The teller could have just easily said, "Sorry about your luck" (which unfortunately happens a lot with customer service reps), but instead she offered for me to speak with Tina to see if she had a solution. Luckily, she did. The rest of the staff is super friendly and always willing to help. Lori is another employee who has also went above and beyond when issues arose with my personal checking account. She has been there for a long time, and has always been so helpful. I cannot recommend them enough.

• S

  SHEFFIELD SOLUTIONS
  5

  I could not be happier with the buisness payroll/tax option they offer at Suntrust. I have had a personal account for years. I started a business and while attempting to handle taxes myself, I was uneasy because I am no tax expert. Even after buying tax software, I still didn't feel comfortable with handling business and employee taxes. Come to find out , for 50$ a month, they will handle it all including doing direct deposit for my employees. Darian, with the payroll dept. Has been an incredible help in explaining everything, making setup a breeze. I highly recommend using Suntrust/Truist for any personal or business needs! Lori, Ashley, and Tina at the 411 branch have always gone above and beyond especially while helping me navigate the new world of business finance.

• S

  Shana Coles
  2

  Now I understand why my husband didn't want me banking at suntrust.. always a problem on their end and a real hard time fixing it! I don't have much free time and sick of spending what little time I have at the bank and not getting the problem resolved.. their system is always "temporarily unavailable"!!! Even the customer service online to reset the password, that was never wrong to begin with, says temporarily unavailable! They are very nosey at this branch. Not helpful. Too time consuming dealing with nonsense problems

• M

  Michelle Britton
  1

  Fraud charge reported dec 12 - today is 26 and their outsourced Indian told me I have to wait another week to see if my new card shows up. Merry Christmas suntrust, u just lost an 8year old loyal customer!

• N

  Nord Bjorn
  1

  9 days and still no replacement debit card. Wth am I paying $10 a month fee for? Never had this problem with ANY other bank

• F

  Frank J. Genova
  5

  Upon my cousin's illness and passing, who had an account with this branch, the bank manager Kyra Jones and her staff extended courtesies beyond normal bank business dealings. With Gratitude and Thanks To A Great Team, Frank J Genova.

• T

  Teresa Yokley
  5

  Great once I found the new location on the BB&T Bank on Foothills mall

• W

  Wayne Wickings
  1

  Worst bank i ever been in went in there today was not happy with them at all i would not recommend this bank to anyone

• S

  Sadie Hamby
  1

  This branch is closed. It hasn't been updated on maps yet.