Truist Backlick Rd, Annandale

Truist Reviews

• H

  Haley Chin
  1

  Very ugly service 1or 2 banker serve all customers and drive through customers too. Always waiting long time at least 30 minutes New branch manager woman is very rude and crazy service.

• D

  DC S
  1

  If you need paper work or a notarization or anything other than deposit/withdraw at this bank, DO NOT make an appt through their website. Even though there is a space on the website to provide details of the service you need, they don't read it and you will arrive at the bank to find that there is no manager, or no one who can do a medallion notarization, or something equally inconvenient. They will expect you to just go home and call around to other branches until you find what you need. Do not expect service from this branch -- or any other, really.

• S

  Sue Del
  1

  There are good and bad CSR’s the worst is the Asian lady that doesn’t know how to do her job well, she thinks seniority gives her the right to discriminate and be rude. She is however very nice with her own people. Get help from the other Reps mostly nice and patient. Might be time for Ms Kim to retire. all the other branches are very nice and provide good service.

• T

  Tila Kharel
  5

  we have great experience at this location with Mr. Jessie Ontiveros. Great people, very responsible and he look up for customer satisfaction. The tellers are very welcoming and cheerful and Mr. Jessie was very knowledgeable and helpful. This is 1st time I have this kind of great experience.

• D

  Derek Alan
  1

  The Front desk/reception lady was very curt and rude with me. Especially for being the first impression of this branch, I did not feel very welcomed at all.

• V

  Victor Ngo
  1

  There is a thief in this branch. Be careful and make sure you count your money before exchanging or making a deposit. I have been banking with BBT for more than 12 years and will be changing due to this one experience.

• E

  Erika Saunders
  1

  They are not very polite. No smile or anything. At the branch that I used to go to in Dunn Loring they were much nicer.

• A

  Al M
  1

  Wanted to cash a check and BB&T wanted to charge me $8 because I don’t have an account with them. This is a DISSERVICE to their own customers!

• S

  Seung Wan Hong
  1

  Very rude. Not kind. Don't use this branch...

• F

  Fresh DLG
  4

  I only use the ATM, everything was good