Truist Matthews Township Pkwy, Matthews

Truist Reviews

• D

  Darold wedel
  4

  Victoria was fabulous but we never were able to activate my on line account.

• K

  Kevin Parker
  1

  Less than one star. I've seen the bad reviews of past and recently found out for myself. I was gifted a check for 300 for Christmas and it was written on a Suntrust check. I pulled to the drive thru that by the way was curtained off and had a tv screen communication system and suction tube. Sent my signed check thru with State issued CDL license, State issued DOT Physical certification and a federally issued Social Security card. Was told those were not acceptable forms of ID. If you do ANY business here you WILL regret it.

• K

  Karen Myers
  1

  This is not my normal Branch that I visit, but I stopped in to cash 2 checks that are addressed to my husband and I, checks that I cash every month at the branch in Monroe. They refused to cash the checks because my husband was not with me. I realize this may technically be a policy, but we have been Suntrust customers for many years, and I have never had a problem cashing these checks in all of those years!! And they wasted 5 minutes of my time to make this decision. I was running late for an appointment. I will be looking into finding a new bank.

• L

  Lauren Bowers
  1

  The slowest bank branch I’ve ever dealt with. Love suntrust but do not like going to this branch

• C

  Carolyn A. Weber
  2

  My experience was not a good one. I made a deposit and specifically put the check in the cash part of deposit slip as check was also from SunTrust Bank and it was deposited as a check which left me with no money for the weekend. I don't know why there is specific lines if the Teller disregards what you put on the deposit slip. Saying sorry don't cut it when you need that money for food. Being a Senior Citizen we live week to week or month to month. I was a teller for a long time and I asked the customer if I read it as a check or cash on deposit slip. Not hard and takes a second to ask. Now I have to wait 3 days...UGH!

• A

  Aiden “Momwith2kids” Young
  5

  They saved me from Bank of America with there merchant services. So much better it's incredible.

• M

  Mike Wendell
  4

  Usually quick and easy to get into and out of.