Truist W Colonial Dr, Ocoee

Truist Reviews

• P

  Passion W.
  1

  The worst customer service experience from online banking to visiting the branch. When I opened my business account I was advised to call for password and login assistance for online banking to then be told by a representative from the contact center “I don’t know why they tell you guys to call when we can’t help with online banking registration” so I go to the branch where I meet the business banking specialist/manager. As I explained the troubles I had with online registration, he did show empathy neither did he address the misinformation or apologized for the inconvenience of me having to visit the branch for a service that could have been fixed online. Next, I tried speaking him about why I chose Truist, my interest in business banking, offering to provide my business plan and I also gave him projections for my business. He sat there without any interest in blank stare (literally) and did not carry conversation or try to assist in answering my questions about the best products fit for my business model. It got so awkward with the one sided conversation that I just got up and left. There was no “okay great, is there anything else I can assist with” “do you have any questions” he just looked at me… I came in very positive and excited about being able to sit down with a banker in person to discuss my business needs and left questioning if this is right bank for me. I tried opening another account using my log in today and I received an era message saying to come into the branch. So I make another trip. This time I’m asked to sit and wait for the same manager and I’m waiting for over an hour. There’s no one in the teller lines, the tellers are just sitting looking through the glass but no one walked over to check on the customers waiting for service. It was great to actually see him show interests and help a customer though. I guess it depends on your background or income how great your service will be.

• W

  Wendy Whitman
  1

  This bank is horrible! I need to change my address and waited in the teller line for 30 minutes only to be told that she can't change my address, I have to wait for the personal banker. I have now been waiting for almost 2 hours for the personal banker. I just need to change my address!! They also have a limit at their ATM. You can only withdraw so much per day. I have asked multiple times to have the limit increased. So I have my own money in the bank that I cant have access to! Inconvenient and time consuming to bank here! You can count on waiting in LONG lines! I will be switching to chase bank!

• I

  Ileana Cedeno
  5

  Abel Marte is a fantastic banker he listened to my concerns, and helped me change my pin to my debit card without me remembering the current pin I had. Also, he linked my accounts which helped me avoid a monthly checking maintenance fee. He is so nice he even put in a request to refund me for 4 months the bank had been charging me for having a checking account without direct deposit. Great guy he deserves a raise and recognition keep up the fantastic work Abel.

• P

  Private Private
  1

  Arrived at 3:41, only three customers in line, and it took until 4:23pm to get service, then Noel said it would be no problem to cash a check bc I had an account, waited until after it was endorsed then proceeded to inform me that they could only deposit the money. Worst customer service ever.

• J

  Jody Resnick
  5

  I have banked at this branch for 5+ years. They are some of the most kind and professional bankers I've ever had the pleasure of working with. From the moment you walk into the branch, you are immediately welcomed. If you need to speak with someone at a desk, they have a very efficient checkin procerss to minimize wait times.

• a

  andrzej zielinski
  1

  Untrained , ignorant staff and this is why they lie to customers.5/17/22 2pm.

• J

  Jahnari Gordon
  5

  Ms. Deja was so helpful and kind yesterday. She definitely has great customer service and made my Suntrust experience wonderful.

• J

  Joy White
  5

  I have a car loan with SunTrust. Most of my payments are at the drive thru. Never line always friendly service. I know I can always get a new car.

• C

  CocoPeach
  1

  The worst stuff, they are so rude, i went for just my P.O box they make me wait for and hour, nobody even look at me ,they are just going here and here without even bothering their self to ask if I need an assistance, I will close my bank account there very soon

• M

  Michelle Flanagan
  5

  This location is fantastic! Easy access to just swing by. Everyone that works there is helpful and friendly.