Truist Airport Fwy, North Richland Hills

Truist Reviews

• M

  Microbe Microbe
  1

  Tried to make a simple credit card payment at 11:35am. Three female associates were sitting at a desk inside this location, and all three were unable to take my credit card payment “until 45 minutes or so” Truist off to a great start! Experience here was complete with ominous weather. Stay away from this business and these people.

• A

  Anthony Marshall
  1

  The rating shouldn’t even be 1-star. This morning was my second time visiting this branch although I’m not an account holder with Truist. I went in this morning with an “official check” from Truist that was made out to me and requested to cash the check, but was told they’d have to order the money and I’d have to wait 48 hours, which I did not and should not have to do especially since the check is certified funds from their institution. I then asked if I can open a business account with them using the certified check and I was immediately met with a flurry of rebuttals and statements to discourage me from opening the account such as “it’s going to take an hour to open the account”. Then, once I decided in my head to cancel all of my appointments for the rest of the day so I can open a business account with them, I was then told the person who opens business accounts “doesn’t have time to open an account for me and I need to come back or make an appointment”, although I was literally the only customer in the bank. How does a customer walk into a bank a little over an hour after they just opened, request to open a business account, and told “they don’t have time to open a business account for me?” Laura Rodriguez and her manager who she felt the need to leave me sitting at her desk at least (3) times and go speak to him so he could get a play by play on the business I was trying to conduct are extremely unprofessional, incompetent, severely lack people skills, disrespectful, offensive, and definitely shouldn’t be bankers. Hey Laura and manager, yes, it’s an HONEST check and I now have access to the funds no thanks to neither of you who failed to represent Truist in a positive manner.

• v

  vivi vava
  1

  I used to love this bank. When Juan was branch Manager, and the bank was smaller, business was going smoother, and there was top notch customer service. Ever since BB&T became Truist, I’m sad to experience horrible customer service nowadays. Get your act together! I left Chase and brought my business to BB&T. I can do the same and migrate to a smaller bank again. Business is not getting any better there. Sorry.

• V

  Vera Layton
  1

  This branch location is the absolute worse or the banker that assisted me was. I have been banking with BB&T for years along with everyone in my family. When I encountered fraudulent activity on my account I expected the banker to have empathy and urgency to assist me. However, it was the opposite. She kept asking me “is there anything else” as she was eager to get me out of her seat without making sure all of my issues were resolved. Please coach her on this! As After this experience I will be looking to move my account along with my family members. 24hr banking is even worse! Please provide better training in customer service as it is completely lacking with this bank.

• L

  Liz S.
  5

  My job uses this bank and everyone is super friendly! Bianca is always helpful! I’ve had no issues when I go to deposit or take care of any other transactions.

• N

  Nina Sagoo
  1

  I was at this branch approximately an hour ago. I discovered one of my close relatives passed away so I booked the next flight out and stopped by a branch I normally don’t go to thinking the customer service would be on par every branch you go. I’ve been to almost all the BB&T branches within a 70 mile radius of the DFW airport but this one has to be the worst. I got in and my banker, Fatima, is still under training. Not an issue. I let her know I have an emergency and would like the process expedited , if possible, to withdraw money. Fatima had to get my withdraw approved but the downhill came once the manager, named Ashley, came into play. They needed to verify my identification so I presented a passport. Ashley said they needed my drivers license which I didn’t have in hand and had lost in my car so i confirmed my bank account number, my social, transactions made, number of accounts, length of account, etc. I have a history of withdrawing funds from my account. Still nothing was good enough for them. I had to run to my car to find my identification license to present. Ashley claims my passport could have been fraud therefore they couldn’t take it which is absolute racial profiling when I had stamps in it and my business account has to be identified by my passport number. Needless to say not only did the process take forever Fatima was having a hard time counting the funds and shorted me by $50 once I rushed out. I missed my flight and my relatives funeral & those are funds & memories I can never get back. This is by far the most inconsiderate and worst experience I’ve had as a long time loyal customer with BB&T. I hope they can improve their service.

• e

  evanbanjo
  1

  I have banked with BB&T at this branch for 7 years now. The new staff that's been put in place over the past six months has been absolutely terrible. Every interaction I have had with the new tellers has left me with the feeling that I somehow inconvenienced them for being a customer. They couldn't be bothered with telling me about their available Savings Accounts, instead telling me that wasn't their job. I then found out I could open one on my own with their phone app, but they made no mention of that. I had to do the digging myself. This is honestly unacceptable from a branch that used to be my favorite in the metroplex.

• K

  Kayla Bryson
  1

  Was nice when I first opened the account a couple years ago unfortunately I didn’t know that they needed physical proof of what seems like everything except my blood type to change my mailing address not just my physical address. Haven’t used this account in quite awhile, I’ve moved twice since opening this and couldn’t even report a fraud charge because they wouldn’t change my address to mail me a new card without a faxed or mailed copy of my ssn, drivers license, & some kind of utility bill in my name with the current address I was trying to update to, granted it wasn’t a huge fraud charge but that isn’t the point, any other bank all you have to do is call customer service to change it. This bank is not worth the headache 🤕. Do yourself a favor and choose another bank!!! This account will be closed tomorrow since it’s been negative for quite some time since they won’t close it unless I go to a branch but yet the still want to apply the monthly maintenance fee even though it’s been inactive. Most banks close your account after so much time of inactivity. Companies please STOP outsourcing your customer service jobs!!

• S

  Sally Torres
  1

  She didn't even try to help me what I was trying to explain so I guess I'll go back to the one in Hulen in Fort Worth

• N

  Natasha Jones
  1

  I hate that I even have to do this review considering that I have with this Bank for a some years now. But Ashley by far has to be the worst individual I've worked with or talked to since I've been with BBT. Small piece of advice Ashley your to help solve problems not create them. But as told i will call back to receive a better answer.