Trax Credit Union N 50th St, Tampa

Trax Credit Union Reviews

• V

  Vonnie's Quickstop Tampa
  5

  As always it is a pleasure coming in here. I have been banking with Trax for 3 years now. No worries. No stress. I have been able to get acquainted and know at least 1 person at 4 Banks. Amanda Carter made my loan experience amazing. I got approved 😊. In drive through always a pleasure seeing Mrs.Fillie .

  Response from the owner

  Thank you for taking the time to share your feedback. We sincerely appreciate you choosing Trax and we look forward to the next 3 years and beyond!

• A

  Alfred Yu
  5

  Hi ,my interaction at RR federal credit union ,has been Awesome , there new name is Trax , my credit union is Ficare , which they are linked to Trax , well everytime l come I'm met with a very friendly staff , one in particular is a teller by the name Yise , she's very polite and courteous she makes my transaction very easy everytime , thank you so much!!! 😁👍🙏

• C

  Chris Orr
  2

  There are some good employees at the winthrop town center location I'll say that; some other locations (ruskin anyone?) are what you expect - 4 women all looking down and seemingly busy with something other than you even though you're the only customer inside the bank, and maybe you get a we'll be right with you sir (without looking up). But yeah winthrop is pretty good. The CUSTOMER SERVICE number is a whole different thing. This bank has maybe 6 locations and yet you will wait for a half hour to get a rep on the phone. Allegedly TRAX is a name that positions them for greatness....well, I have news for you, that won't happen until you clean up your waiting times on the phone. To their credit they do offer the option to have them call you back. I personally like this bank else I wouldn't have an account with them, but they could do so much better in some areas.

  Response from the owner

  Hi Chris! Thank you for sharing your feedback.. we understand your frustration with our call wait times. We are working diligently to hire new employees to solve this problem. If you know anyone that is looking for a job, please send them to www.traxcu.com. Thank you for sticking with us during these staffing issues and we sincerely apologize for the inconvenience.

• A

  Amanda
  1

  I have currently been sitting in the lobby due to being a victim of fraud on my card. I called customer service who never sent me the fraud email so I didn't have to come into the lobby so now I have been sitting here for over one hour have watched 3 other members walk out to waiting over an hour to see the ONE person who helps on accounts and are told well it's only him. How is this bank about it members when they are not ever staffed properly to ensure customers can bank and actually get back to thier lives in a reasonable amount of time. I signed in at the desk at 951 it is now 1149. This is unacceptable

  Response from the owner

  Hi there! We sincerely apologize for the inconvenience this has caused you. You're right, this is not the experience that we want you, or any member, to have when they visit a branch. This information will be shared with the applicable supervisors to continuously improve this process.

• R

  Robert Mitchell
  1

  Everything is sooo sloooow with this bank. Checks take Forever to process and even Zelle takes 2 business days to even get an email notification. My other bank Regions much faster and Zelle takes 5 seconds to go through and into my account. This bank is very behind on everything its annoying.

  Response from the owner

  Hi Robert, thank you for sharing your feedback. Please contact us at [email protected] to discuss your situation further. Zelle does not take 2 business days, so there may be an issue with your app specifically. I'd be happy to help!

• C

  Chiquita Henry
  1

  This is the WORST bank I have ever had to deal with! They literally charge you just to check your balance at an ATM. They nickel and dime you for everything. I had fraud on my account and the representative at the location wouldn’t even put in a dispute for me because she said it was only $23. She just gave me a free new card which they charge $10 for that too. I went back after coming from out of town because my purse was stolen to get a new card and report that my card was compromised and another representative told me to call the places in Colorado to see if they will give me the stolen money back because it’s the credit unions policy that they cannot submit fraud. I am literally out of over $500 dollars and this bank basically just told me there is nothing they can do about it. Banking with this bank was the worst experience I’ve ever gone through. I am definitely not going to let this bank get away with referring me to the merchant every time something went wrong with my account. They literally was refusing disputes. And I know I have to right to dispute transactions without first contacting the merchant. This was fraud. I have absolutely no knowledge of these places in Colorado. I’m from Florida. The bank would not help me. They do not care about this loss I’ve gone through. According to the federal regulations, banks cannot refuse disputes from their members. They will be hearing from my lawyer very soon.

  Response from the owner

  Hi Chiquita! Thank you for providing this feedback. We have forwarded your information to our fraud department to investigate this situation further. Our Fraud Manager left a voicemail for you this morning.

• C

  Cierra Thomas
  1

  Since they have changed over to TRAX customer service is horrible, literally stayed on the phone for 2 hours and no one never came back on the line nor called back.

  Response from the owner

  Hi Cierra! I'm sorry to hear about this. We haven't made any staffing or systems changes since our re-brand - it was simply a name change. However, I'm so sorry that you were on hold for so long. Send your phone number to [email protected] and I will have someone reach out right away.

• T

  Taquanta Belle
  1

  This has by far been the worst bank I've ever did business with. I have been patiently waiting for a refund since 11/10/18 and today its 12/3/18 and still no refund yet. Every rep I spoke with kept telling me to contact the merchant who issued the refund. I did that about 7 times until finally the merchant emailed me the refund reference number. They did exactly what they were supposed to do. Now here I am speaking with my bank, where my money is supposed to be protected, and the supervisor Linda is giving me attitude. Of course I'm frustrated I've been getting the runaround for almost a month. I asked her for the CEO's name and she chuckled and told me I'll never talk to him. This is how they treat you for keeping them employed. I am on my way to the bank as I type to close out my accounts with them. Never will they get anymore direct deposits from this consumer. You guys need better training when dealing with customers and their money.

• Y

  Yanet Dmg
  1

  At first it seemed good to me, but now I can say, I DO NOT RECOMMEND, you come to the branch and they only have one person for customer service, you can imagine the delay, I have come for two days without solving my problem

• O

  OLLIE LEE Thornton
  5

  Every trip to my credit union has been great. The staff is courteous and kind and the manager is very helpful. With all of my training and professional training, my life started to take a nose dive into financial distress but the manager help me avoid this with great financial counseling void of condesending judgments. I am okay now. Thanks Mr Wilson.

  Response from the owner

  Hi Ollie! Thank you for sharing your experience. Wilson is a great asset to our Credit Union, and we will make sure he is recognized. We are glad you trust RIFCU with your finances. Have a great day!