Trax Credit Union N 56th St, Temple Terrace

Trax Credit Union Reviews

• L

  Lisa Turner
  5

  Alyssa & Angie are great tellers. When I visit Trax Credit Union Alyssa & Angie always great me with a smile and they are courteous. These (2) Tellers are always willing to assist me with any questions or concerns. I enjoy coming in to this Trax Credit Union and be greeted with a smile. Alyssa & Angie have very good customer service skills. I feel comfortable conducting business at this location.

  Response from the owner

  Hi Lisa! Thank you for sharing your feedback. We are happy to hear that Alyssa & Angie are doing a great job! Thank you for your membership!

• J

  Jason Mcbride
  5

  Really friendly and happy staff. It is nice to walking into facility were their problems do not become your and you leave in a uplifted mood. Alissa was super great. Not sure their names but her two coworkers were nice as well. The end of the day Normally brings out the moodiness is some people but all three of these ladies seemed like they just started the day ready to go. Trax in general has a nice staff but the Temple Terrace banch is amazing.

  Response from the owner

  Hi Jason! This truly made our day! Thank you for taking the time to submit this review, means the world to us!

• F

  Francis Maxwell
  5

  My experience with Trax has been great. Recently, the Temple Terrace Branch Manager, Katharine Nash, was extremely helpful in providing information for my small business needs. Her and the team we’re hospitable and made the visit pleasant.

• J

  Jelena Runjaic
  1

  Told me my account was about to be dormant due to inactivity, and making withdrawals would make it active. I did that within a week of being notified only to learn my account went dormant 3 months ago and I had to come in to reactivate it and I would face financial penalties.

  Response from the owner

  Hi Jelena! We do ask that activity occurs on your account at least once every 12 months. This could be a deposit, withdrawal, etc. We typically send a letter, an email (when possible) and proactively contact our members to avoid an account being classified as "dormant." Ultimately, this is due to state regulations governing "inactive" accounts. We sincerely apologize for the inconvenience this caused, and hope we can make it more convenient for you in the future. Thank you for banking with Trax.

• G

  George Medley
  5

  Went in have a debit card replaced. No appointment needed. The entire evolution took 20 minutes. Staff friendly and knowledgeable.

  Response from the owner

  Hi George! Thank you for sharing this information with us, we are happy to hear you had a great experience. We sincerely appreciate your membership!

• P

  Phyllis Adrian
  5

  They always go over and above. I've been a customer since 1988.....highly recommend!

  Response from the owner

  WOW! Thank you so much for your loyalty all these years. We sincerely appreciate you choosing Trax.

• L

  Love You
  5

  Sat with Hannah Videine she open my checking account for me with no issues thank you now I can get back to building my credit thank you Hannah.

  Response from the owner

  Hi Love! Thank you for sharing your feedback. We are confident Hannah will help with building credit. Thank you for choosing Trax!

• S

  Syneaqua B
  5

  Excellent service. The ladies at this branch were extremely pleasant and helpful!!!

  Response from the owner

  Thank you for being our member. We sincerely appreciate your business!

• T

  The Batman
  1

  Tried having account here don’t recommend. Closed it with out notifying me “due to inactivity. I was trying to start a savings then I’m told it was fee’d to death. Was also lazy enough to put in the wrong info for my account. All this started with a email that apparently wasn’t supposed to be sent out. Clearly mismanaged and overall dumpster fire of a bank.

  Response from the owner

  Hi there! We're very sorry to hear of your experience. Typically, when an account becomes dormant we do send several notices to promote usage. We understand your frustration if the notices weren't received. We apologize for the inconvenience this may have caused.

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  Ty Farrow
  5

  This has been my bank. I love the environment there