Trax Credit Union Zephyrhills

Trax Credit Union Reviews

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  Stephanie H
  5

  I've been a member for years. I love the fact that I see the same faces at my local branches and the staff remembers you. They have the best customer service. Kelly has always been extremely helpful. Any time I've needed anything, she's been able to help me immediately and always follows up to make sure everything went smoothly. From helping with fraud on my card the day before Christmas, to wire transfers, and answering all of my many questions about different products and procedures. I love being a member! Thank you Trax and Kelly!

  Response from the owner

  Hi Stephanie! Thank you for sharing your feedback. Kelly is a tremendous asset to the credit union. We appreciate your membership!

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  Terrie Jefferson
  5

  Trax Credit Union (formerly Railroad) is an excellent example of a credit union that is for the people. They treat everyone like an owner! One person that really stands out is Kelly Wonser. She started as a teller and has worked her way up to manager of her own branch. She embodies customer service. She always has a smile and a solution for your needs. She goes out of her way to connect with customers and I still contact her even though she is no longer in my area. I highly recommend Kelly and Trax Credit Union!

  Response from the owner

  This really made our day Terrie! When we promote from within, we look for those who provide the type of service our members deserve - it certainly sounds like Kelly is living up to that standard. Thank you for your membership!

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  Cindy Weaver
  5

  I came to this credit union almost 2 decades ago after qualifying for 5 or more class action lawsuits from being screwed over by other big Banks. I am never looking back! They truly treat their customers like a small Hometown Family, they even called my daughter for her 13th birthday just because she's a customer! And I still get all the services and convenience of a big Bank in this everything is connected Era.

  Response from the owner

  Hi Cindy, thank you for over 20 years of membership - we appreciate members like you. Your daughter is the future of our credit union, we're so happy to have her!

• R

  Rocket 30
  5

  I have been doing business with Trax credit union for many years. Many years before the name change. I'm very comfortable with using this credit union, in fact I use it for my personal and business use. Kelly Wonser is one of the managers. she has been working with me for the past five years. she has helped me to grow my business, improve my credit, and so much more. She is like family. She knows my entire family. My family has bought 2 cars through Trax Credit union. The experience was very easy and stress free. No matter which branch I go to, the staff is always polite and knowledgeable. At the branch near my home, All the staff know me by name. When I walk into the branch they all call me my name. Since I have a business and personal account with the credit union, I have to do my transactions in a specific way. Kelly Wonser, Branch Manager set up a process that allows me to make personal and business deposits in a specific way. She put notes on my account so no matter what branch I go to, they will know how to process my deposits. This saves me so much time.

  Response from the owner

  Hi there! This makes us so happy to hear! You are 100% part of our family and we are so lucky to have you! We sincerely appreciate you choosing Trax for your financial needs. Looking forward to helping you for years to come!

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  Meagan Maloney
  5

  I've been banking with Railroad, now Trax, for over 15 years. My most recent experience was with Kelly, the loan manager at the Zephyrhills location. She was informative and answered all of my questions, which I know I can be overwhelming at times. In addition to providing all the little details I wanted to know, she was super friendly! Thanks for the quick and awesome experience with my HELOC loan!

  Response from the owner

  Hi Meagan! Thank you for sharing your feedback! We are so happy to hear you had a great experience with Kelly. We appreciate you choosing Trax for your financial needs!

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  David Pabor
  5

  I would rate Kelly Wonser at Trax a higher score than five if it were possible. She and others at Trax treat us as if we were their only customer. We have had numerous loans with Trax over the last twenty years and appreciate the service we get.

  Response from the owner

  Hi David, thank you for sharing your feedback. Kelly is pretty awesome! Wow, thank you for over 20 years of membership - we appreciate your loyalty!

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  Darlene Lynn
  5

  Kelly Wonser has helped me in so many ways with my financial needs. She was able to help me with financing a mini van when our family needed it most. I appreciate everything she has done for us! Great job Kelly!

  Response from the owner

  Hi Darlene! We are happy to hear your experience was pleasant. We sincerely appreciate you choosing Trax for your financing needs. We look forward to helping you in the future!

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  Mary Frances Radcliff
  5

  I want to post a few comments on Kelly Wonser, Branch Manager, Zephyrhills. I have been in contact with Kelly for the past couple months, in which I needed her assistance. Kelly gave 100% on each request. She is professional, knowledgeable, thorough and always very pleasant. Thank you Kelly

  Response from the owner

  We appreciate your feedback Mary Frances! We sincerely appreciate your membership!

• D

  David
  1

  No one in the bank but the teller and the manager i needed a new card i set for 10 mins and no one acknowledged me at all and also my brother went to get a new card also 3 days later and it was 4 and they told him to come back another day and this was the Zephyrhills Branch i will be changing banks

  Response from the owner

  Hi David! I apologize for this experience.. it certainly is not what we expect. We will be reaching out to the branch to gather more information and ensure this doesn't happen again.

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  chris baldwin
  5

  Unbelievable service never wondered wher we were with our loan the manager kept us up to speed awesome job

  Response from the owner

  Hi Chris! Thank you for sharing your feedback and THANK YOU for choosing Trax for your loan. We appreciate your membership.