Trax Credit Union Lakeland Hills Blvd, Lakeland

Trax Credit Union Reviews

• C

  Caleb Donn
  5

  Being a first time car buyer I took out a loan with Trax, and the professionalism and the respect I received was well worth over five stars. Anthony in the financing department is absolutely amazing, and I would recommend banking with Trax any day.

  Response from the owner

  What an awesome story to share Caleb! We are so excited you chose Trax for your first car loan - we hope to help you with MANY to come.

• D

  Drake Groves
  5

  My card didnt work at the gas station and I noticed Trax was nearby and I needed cash from my Mid Florida account, so I went in there as they were right near the gas station I was at and they were able to get cash out for me!! Amazing service even though Im not a member!!!

  Response from the owner

  Thank you for taking the time to submit this review, we sincerely appreciate it! Glad we could help!

• C

  Carole Yorker
  1

  This is not a good credit union bank because all credit union banks open on Saturdays and they don’t do no early day like your deposit if you get a check deposit there’s no two days early days deposit to get your money and if you do take your picture of your check they take the longest time I deposit a check I won’t get it to find eight days business days and that’s crazy never heard in my life anybody listen and understand what I’m saying do not do not come to this Bank is not good you’re fat dollars a month next being do five dollars a month and you get to early business days from your deposit if you get deposit from your job I don’t see what’s so good about this Bank I didn’t want them over 40 years and I get deposits I had to wait I had a call and it’s a little frustrating when you need your money and you expecting that it’s gonna come out now at all I’m just gonna end up closing my bank my bank account from here that’s the worst experience I’ve ever dealt with with a bank

• H

  Harlem Turner
  5

  Assistant branch manager Kayla & Branch Manager Shakil did a wonderful job for me. They saved lots of money for me when I finance my car with railroad. I am very happy with their wonderful service. I love to giving you both 10/10 for your kind work. Thank you Shakil & Kayla.

  Response from the owner

  Hi Harlem! We appreciate you sharing your experience and are happy we could save you money! Thank you for being our member!

• p

  peachie lee
  5

  I enjoyed my service at this branch at the Railroad Industrial Credit Union. The branch manager was so awesome during my transaction. I will tell everyone that needs a great bank , this is the one to chose. We always need friendly people to give us good service and with a smile. Thank you !

• J

  Jameszina Perry
  5

  My husband and I had the pleasure of getting assistance with a loan from Mr. Shakil. He went above and beyond his call of duties to assist us in securing the loan. He is extremely knowledgeable and honest. He helped us to make informed decisions. I definitely recommend him to anyone in need of these services.

  Response from the owner

  Hi Jameszine! Thank you for your review. We appreciate your kind words and will ensure Shakil gets the recognition he deserves. Thank you for being a member!

• M

  Maya H
  5

  I always have a wonderful experience at Railroad. Even there was a day when I was frustrated but the branch manager Mr. Shakil helped me sort it out . He made sure that I was leaving his office happy and smiling. Awesome managers and staff and awesome bank to join.

  Response from the owner

  Hi Maya! Thanks so much for your kind review! We will make sure that Shakil is recognized. We appreciate your membership!

• W

  Willie Mae Williams
  5

  Shakil is the best Branch manager ever I deal with. Someone toke all my money from my account as fraud. I went to Shakil and he said I am here for you please don't cry. He take all his time to resolved my problem and help me to get my money back. He was very helpful. I am so very grateful for him. Best recommend for him. THANK YOU SHAKIL.

  Response from the owner

  Hi Willie! Thank you for your feedback. We are so sorry to hear that you were a victim of fraud, but glad we were able to assist you with getting your money back. Thank you for being our member!

• L

  Laura Gonzalez
  1

  Poor customer service. Shakil is a very poor manager. He has no customer service skills what so ever. He tried to scare us by saying if a government check is not cleared by a certain day we lose it. And then tried to say that he is doing us a favor. I have been a customer for over 10 years and this is the worst I have experienced. Ashley was 100% better over all. Hope this is resolved immediately and he has no business being a branch manager. Some people think that just because they have the title they no longer have to provide customer serve and show respect.

  Response from the owner

  Hi Laura! Please accept our deepest apology for your experience. This is certainly not the culture we wish to provide to our members. Please be assured that we are getting more information about this interaction, and we will be in contact soon. Thank you for 10 years of membership.

• M

  Michael Mont
  5

  Was getting mail from here. Went to talk to Shakil the Branch manager. He ran some numbers and saved me so so much on a loan. He was very friendly. What I loved the most about Shakil was, he put himself in my shoes. By saying what would I like to see given the information provided. I HIGHLY RECOMMEND THIS CREDIT UNION. Please talk to Shakil!!

  Response from the owner

  Hi Michael! Thanks for sharing your experience with us. We are happy to save our members money whenever we can. Thank you for being our member!