Transwest Credit Union S Redwood Rd, Taylorsville

Transwest Credit Union Reviews

• R

  ROBERT JOHNSON
  5

  The only suggestion be a member of the Moneypass and Allpoint atm network Also. Coop network is good. The addition of Moneypass atm network and Allpoint atm network would be like giving you more branches. Please look into Moneypass and Allpoint atm networks. Moneypass has banks . Allpoint has CVS and other drug stores. Safeway foods out of state and other grocery stores

• K

  Kathleen Hambly
  1

  I write this review with great sadness. I have been an active member of Transwest Credit Union for very many years and have taken out a few loans that I have paid back on time if not early.... Today I went in because I had some questions about overdraft protection. I have been going through some tough times with a death in my family and haven't noticed some charges in my account. The nice teller named Christina was helping me but needed some guidance from a manager Elizabeth, when she went into her office and was talking to her, I heard Elizabeth say "well how could she be so irresponsible??" I was appalled by her rudeness and started crying in the lobby. It was very embarrassing and I felt belittled. Instead of her keeping her option about me to herself she had to say it so loud that I heard it along with everyone else in the lobby. Needless to say I am in the process of taking out all of my money and years of patronage from Transwest and taking my banking somewhere where I will be respected. Thank you for all the years of service Transwest, but I can't stay here any longer working with such rude managers.

  Response from the owner

  Kathleen, I am very sorry that you had this experience. We never want our members to feel judged or anything less than welcome and appreciated. I know that Steve our Chief Operating Officer has already called you to apologize but please let us know if there is anything additional we can do to make this up to you.

• R

  Rebekah Kidder
  1

  DO NOT BANK HERE. Not even offering a star rating here. Theyre too little and yet act so big for their britches. Loyal customer for years. Paid their insane interest rates. One interaction with a manager who obviously had no customer service skills and im "blacklisted". They even report a loan that i was 1 month late on (which had a 1 month grace period) to collections. Why are your tellers so much better than your management? You will be going out of business.

• R

  Ramiro Ruiz
  1

  For the past 3 years I’ve been having bad experiences and today I had it with their bad customer service. The staff is never willing to help, always get put on hold for over than 15 minutes, they never call back when they tell you they will call you back to keep you updated about certain situation, bad customer service, The times I had to speak to the loan officers they always have an attitude problem, like they hate their job or something. Don’t bank with them, save yourself the trouble.

• D

  Darcy Phillipps
  5

  Love transwest credit union. They are always so helpful and the know me by name. I love personal touch.

• T

  Tyler Schiltz
  3

  We recently purchased a car and secured the loan through the Transwest credit union branch in Taylorsville. During the loan process instead of getting a loan for the entire value of the car we decided to put $2000 on our credit card. The branch ran it as a cash advance but didn’t tell us so now we have paid an extra $130 in fees and interest. They didn’t ask us if it was OK to run it as a cash advance first so we assumed that it would be run as a conventional credit card transaction. Poor communication that cost us a lot of extra money for no reason!

  Response from the owner

  Thanks for bringing this to our attention Tyler. It is unfortunate that you received cash advance fees from your credit card provider and we will continue working to improve communication to ensure similar mishaps are avoided in the future. I would also recommend speaking with the employee that did your loan to clarify any confusion that may have arisen from this unfortunate circumstance.

• R

  Royce Failner
  5

  I have been a member of Transwest Credit Union since I was a small child. I enjoy seeing the friendly and helpful people at each branch but I do use the Taylorsville branch the most. They are kind and I feel like I have friends there when I visit because of how nice they treat me. Thank you!

  Response from the owner

  Thanks for your review Royce, we are lucky to have such loyal members :)

• K

  Kim Slaymaker
  5

  Transwest is the best. Over the last 30 + years they have helped me thru good and difficult times. They always value their members. You never feel like just an account number. My taylorsville branch is where I go when I needs some friends to giggle with. We always have fun the minute I walk in. Thank you for all you do!!!!

  Response from the owner

  Kim thanks for your wonderful review! It is good to have a place where you feel at home and we are pleased that TransWest's Taylorsville Branch fills that need :)

• L

  Lee Fairclough
  2

  Calls after hours about a mistake of .25 cents overpayment, and wants you to return it in the morning? HONESTLY? TIME TO FIND A new BANK!

• H

  Heavy equipment tech
  1

  I just want to say that they made me feel discriminated. based on all the questions that they asked me, I am sure that the person who attended me need to read more about the regulations of this place. I just need to open an account and just waste my valuable time

  Response from the owner

  We are really sorry to hear about the experience you had with us. When helping someone join TransWest as a credit union we need to ask some detailed questions to make sure the potential member is part of our field of membership. We must do this with all new accounts and I regret that this process made you feel discriminated against.