Town & Country Insurance 2nd St, Webster City

Town & Country Insurance Reviews

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  John Boughton
  5

  Always had a great experience with Town and Country. Needed to insure electric bikes. Our current insurance carrier did not insure bikes. Ashley went the extra mile to locate a carrier who did. The price was comparable to companies online that insured electric bikes though the coverage was much much better. Appreciate her going the extra mile.

  Response from the owner

  John, thank you for trusting us to find coverage for your new E-Bikes, I'm glad I was able to help you find the best coverage for your need. Thank you for leaving a review. We look forward to working with you again! Ashley Wilson Town & Country Insurance; Webster City

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  Scott Baumler
  5

  Highest marks for T&C insurance! We moved away from the Webster City area more than 20 years ago now, but continue to manage our insurance needs through T&C because of the great service and good value. Truly partners, and we certainly value our long-term relationship.

  Response from the owner

  Scott, Thank you for letting us help you with your insurance needs, we look forward to helping you in the future. We appreciate your business! Morgan Jensen Town & Country Insurance; Webster City

• M

  Mary Walker
  1

  They put me with selective and that place is a joke. Debted my bank account when the were not suppose too. Town and country was not upfront about cost. Things were not revealed at the time we got the policy. I don't understand why people think.they can do.this. at this point im.100 percent dissatisfied upset with town and country and selective

  Response from the owner

  Mary, A member of our management team would like to discuss this with you further, and will be reaching out. We strive for the best customer service and only write with A rated carriers by AM Best or better. We understand that you are dissatisfied with Selective right now, and would like to work with you to resolve the issue if we can. My sincere apology for any inconvenience this has caused you, and again a member of our management team will be reaching out to you just as soon as they can look into the issue. Thank you for your business over the years and we hope you have a very Merry Christmas!

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  Janna Heater
  5

  Always happy with my experience with T&C! Quick response, no pressure selling, and super reliable. Supporting a hometown business rather than the big companies always feels good.

  Response from the owner

  Thank you Janna, We appreciate your business! Justin Malloy Town & Country Insurance; Webster City

• W

  Wayde Klingbeil
  5

  We have been a Town & Country Insurance customers since 1984. Sue Westrum and all the employees there have always gone above and beyond to serve our insurance needs. We really appreciate it and are thankful for all they do, with our best interest always in mind. They are the best! Wayde & Diane Klingbeil

  Response from the owner

  Thank you Wayde & Diane for taking the time to leave such a nice review! We truly appreciate your business and look forward to serving your insurance needs for years to come. Sue Westrum Town & Country Insurance, Webster City

• L

  Lori Baldwin
  5

  My husband and I have been insureds at Town and Country for many years. Sue and the rest of their team have always gone above and beyond to take care of us. We live over an hour from the agency and have many other choices closer, but have chosen to stay here, because of how we have been treated.

  Response from the owner

  Lori, Thank you so much for the amazing review. We truly appreciate your business and are glad you picked Town & Country Insurance for your insurance needs! We are happy to be of service and look forward to meeting your insurance needs now and in the future. Sue Westrum Town & Country Insurance, Webster City

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  Barb Kaye
  5

  Shout out to Ashley Wilson - She has helped me on many occasions and I always appreciate that I can count on her to follow thru on requests, she is always good at explaining my questions for the many policy requests that I have for my job! Thanks for always being pleasant to work with ~highly recommended! Keep up the good work Ashley!

  Response from the owner

  Thank you so much for your kind words. We really appreciate you taking the time to share your experience. If we can make your life easier, then we have truly done our job. If there is any other way we can help you, don’t hesitate to reach out. Ashley Wilson Town & Country Insurance, Webster City

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  Jamie Kliegl
  5

  My mom had gotten some damage to her home during this last storm so she called the Story City office to ask what her deductible was, (she spoke with Bill i believe) anyways.... he was very rude to her didnt even check on her deductible and told her it was $1000.00 and they wont cover more then that. So I called here in Webster City and spoke with Ashley she said she would look into it and get back to me. Ashley spoke with Morgan at the Webster City office and Morgan told her my moms deductible was $250.00. It wasn't even five mins later and Ashley had gotten back to us. Then within a half-hour Morgan had spoke with my mom and got things rolling. Thank you Ashley and Morgan for your kind, professional and prompt service. I think the Story City office could use some of your gals attitudes.

  Response from the owner

  Thank you so much Jamie for the 5 star review! We were happy to assist with your Mom’s claim. The Story City area was especially hard hit with this recent storm so we were happy to process the claim through our Webster City office. Thank you again for the kind comments. Morgan & Ashley Town & Country Insurance, Webster City

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  Ryan Rippentrop
  5

  With one phone call, Sue W. had my issue resolved the same day. Everything was handled online which is especially helpful during the COVID-19 pandemic. Always very professional and knowledgeable in all my dealings over the years.

  Response from the owner

  Thank you for taking the time to leave such a nice review. We truly appreciate your business and I am always happy to assist you with your insurance needs. Sue Westrum Town & Country Insurance, Webster City.

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  Vanessa Jongma
  5

  Ashley Wilson is the best to work with !!! Highly recommend her any time!!!

  Response from the owner

  Thank you Vanessa for your kind words! I truly appreciate it. Ashley Wilson Town & Country Insurance; Webster City