Town and Country Bank Fountains Pkwy, Fairview Heights

Town and Country Bank Reviews

• z

  zm618 Mctearnen
  5

  I love this bank! The ladies that work here are so amazing!! I never leave this bank without a good laugh and a smile!! 10/10!!

  Response from the owner

  Thank you for the positive review! We will ensure to let our Fairview Heights team know. We are thrilled to hear our employees have always provided you with exceptional service.

• N

  Natalee Barker
  1

  Town and Country is the worst bank that I have ever used. To start, they have deactivated me from my mobile banking numerous times for no reason. Then, I let them know on three separate occasions that I would be travelling to Europe for several months and I needed to enable international use for my card. I called the day before to double check. Needless to say, my card was not activated and I had to wait until 8am central time in order to call. When I called to complain and ensure that they would activate my card for international, they told me it wouldn't be active for another 48 hours. I was alone in a foreign country without access to my checking account. Continually, the phone service is terrible. I tried several times to check my account balance through the 24 hour automated system before giving up. Lastly, Town and Country compounded overdraft fees onto my account. I accidentally over drafted my account several months ago and received an overdraft fee. I was fine with paying the overdraft fee after I realized how careless I was with checking my balance. The next morning, I checked my mobile banking app and there were four overdraft fees. The overdraft fee kept signaling another overdraft fee before eventually maxing out. Town and Country is the worst bank. I would recommend burying your money under a tree before I would recommend this bank.

  Response from the owner

  Hi Natalee, Thank you for voicing your concerns. We would like to extend our most sincere apologies for the problems you’ve encountered. We pride ourselves on our high level of customer service and want to correct this situation for you. As you know, our Solution Center Manger was in touch with you in an attempt to rectify this issue. If you experience additional issues, please contact us at 1-866-770-3100 immediately for help. We want to continue to earn your trust and continue to be your bank of choice.

• S

  Save The Girls Lange
  5

  Love this bank. Great customer service. Tami Lange from Save the Girls Touch Screen Purses.

• j

  jeff ledee
  5

  ALWAYS FRIENDLY AND HELPFUL!! Always helping me out with whatever I need help with .Always nice. Thankyou

  Response from the owner

  Thank you, Jeff, for your kind words! We appreciate you allowing us to serve your banking needs.