Toledo Metro Federal Credit Union Adams St, Toledo

Toledo Metro Federal Credit Union Reviews

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  Michael Harden
  5

  Wife has been a long time card holder and has a credit card through them. The credit card was stolen and the branch had no one on site to assist. Took me writing a review to get attention... BUT they called my wife and took care of everything and reversed all charges. The person who assisted redeemed the branch to us and helped make our lives easier.

  Response from the owner

  Hi Michael, We're sorry to hear that you had a negative experience. Thanks for letting us know about this situation. We will get in touch with your wife in the morning to resolve this situation and make sure she is taken care of.

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  John Tristan
  5

  This credit union is the most professional bank I ever had been apart of, I been with them for years now. Great people, they helped me out every time I needed it.

  Response from the owner

  Thank you for the positive rating John! We appreciate your feedback and your membership!!

• A

  Adia Washington
  5

  Toledo Metro has been there for me like no other financial institution have. They have always treated me well during good and bad times. I don't know any other credit union that value their members like this one, which is what truly set them apart. I truly love my credit union and the staff there!

• E

  Ernie Walker
  5

  Toledo Metro has been great for me.i have been a member since the late nineties and love this institution.

  Response from the owner

  Thank you for your rating Ernie. We value your membership! Have a great holiday season!!

• S

  Sabree madison
  1

  Was excited to join until i tried to deposit my brokerage check. The Teller said she Could not do it because my beneficiary was on the check even though before their name it says T.O.D "transfer on death". I went to the supervisor and she said she "never seen a check like this". we called my brokerage company they explained to her all of the checks they send out the put the beneficiary on the check she still didn't want to deposit it. She went to her CEO and came back and said "we'll deposit the check but instead of 7 days we'll hold it for 10" I asked her why the3 extra days she couldn't give me a logical answer she said "it will just be in there for three more days " I asked her to show me in writing why she couldn't deposit my check even though I am the only person on the "pay to the order line" she couldn't. I went to citizens and asked if I was a new member could they deposit my check they said of course and get this it will only be a 5 day hold that's what u call good customer service. So I opened with them. As far as this credit union they do not know how to treat new customers and they are not at all knowledgeable.

• L

  Lady A
  1

  Too many issues to even explain. People say Credit Unions are the best option but THIS one isn't. I have to take my business elsewhere. I'm over it.

  Response from the owner

  We're very sorry to hear that you are dissatisfied with your service at TMFCU. Before you go, we would love an opportunity to discuss this with you in more detail. Please give us a call at (419) 242-4926 Ext. 212.

• H

  Hasani Garner
  5

  I’ve been with this credit union since 2003/2004, and I have to say I will never leave it to go to a bank again.

  Response from the owner

  Thank you for your rating Hasani. We appreciate you sharing your confidence in us!

• M

  Malcom Coole
  1

  This is the most the most UNPROFESSIONAL credit union I have ever been apart of. They are never on time with anything. When I call in they are rude over the phone. I do not recommend them to ANYONE!

  Response from the owner

  Hi Malcom, I am hoping to help you with this situation, if you could please call me at 419-254-2041. I am sorry to hear about your experience and would like to help our staff improve.

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  Mary C McCreery
  5

  I have been a member since 1986. I have never been more pleased with a banking institution. Even with all the new technology in the past years. All I can say is Thank You everyone, even Van

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  Dennis Cosey
  5

  I am satisficed with this credit union. I got a car financed through them and it was very easy and simple. I would refer them to anyone.