Together Credit Union Summit Rd, Fenton

Together Credit Union Reviews

• N

  NiNja NUTpuNch3
  5

  I've never had a bad experience with TCU . I moved to Pennsylvania and they helped me change everything over on the app . As far as address. I'll never change credit union these people are amazing and always super friendly

  Response from the owner

  Thanks for your review, Ninja! Happy to hear we were able to help you get everything updated successfully. I hope the rest of your move has gone just as smoothly. And if you ever need help taking care of anything else through the app, or finding your closest CO-OP ATM or Shared Branch, just let us know!

• S

  Shannon Menees
  5

  I have no idea where these other people have had issues. I've had none. If the ATM is broken, it happens at other banks and it's not the end of the world. COVID messed everything up and maybe they were on back order. Who knows. The ladies there have been VERY informative and helpful! I work late hours and I've never met anyone in person but they never hesitate to call me if something is wrong. I do the night drop and it's in my account earlier than their regular hours. One time it was late and I thought they were possibly closed, turned out they were short staffed and the lady apologized (which is not her fault at all) and got my check deposited within a minute. I've heard great things about this Credit Union and I'm glad my experience has reached farther than expected. I previously came from a bank and they didn't notify me with anything, and they charged me with sketchy fees that were never discussed. Glad I'm apart of this company and I'll be recommending everyone!

  Response from the owner

  Hello Shannon, Thank you for your review and feedback on the Credit Union. We appreciate your membership and understanding when unexpected roadblocks get in the way. Our primary goal is to empower our members and we are proud to have done that here with you. If you ever need anything at all, please do not hesitate to email us at [email protected]. Kindest regards, Tyler

• B

  Bud Darity
  1

  DO NOT GET A MORTGAGE HERE. Our loan was messed up from the get go, the loan officer informed us of a first time homebuyers program we qualified for, only to draw up the paperwork incorrectly several times. We had to push our closing date back because of the repeated issues on their end. Mr. Dickerson was both rude and unhelpful throughout this whole process. I wouldn't go back if you paid me. We switched lenders and had a new loan locked in within two days, and this one was correct. We now have our home and are extremely happy with guild mortgage.

  Response from the owner

  Hi Bud, Buying a home is stressful enough--I'm sorry to hear your home loan process did not meet our service standards. We take every review seriously, and want to make sure every member has a positive experience with us. I will be sharing this review with our Real Estate management team to keep them aware of our member experiences. I'm glad to hear you were able to successfully close on your new home, even if it didn't happen with us. If there's anything additional you would like to include while we pass this along to management, please feel free to email me at [email protected]. Thank you, Kim

• B

  Bethany Scofield
  5

  We recently opened an account and have had great experiences calling and coming in and using the drive in in various locations.

  Response from the owner

  Hello Bethany, We thank you for your review and feedback on the Credit Union. We appreciate your new membership and are so proud to serve you. We hope to do this for many years to come. If there is anything you need, please do not hesitate to reach out to us at [email protected]. We are always here for you! Kindest regards, Tyler

• E

  Elizabeth Schreiner
  1

  Trying to refinance my house through American Eagle. My rep quit halfway thru the process and went to another company. That's not a good sign. No one contacted me to inform me of this. I found out when I called him to find out the status of my loan. Started this process in June and it's still not completed. Several other things I'm not happy about. Too many to mention. Going to stop the process and go to another company. Thought going through my bank would make process easy. IT DID NOT. HORRIBLE CUSTOMER SERVICE.

  Response from the owner

  Hello Elizabeth, Thank you for your review on the Credit Union. We apologize for the inconvenient experience you have been provided, but we hope to resolve these issues. I have contacted our Vice President of Real Estate and Director of Real Estate Sales regarding your experience. You should have someone contacting you as soon as possible. In the meantime, if there is anything we can do to better your experience, please email us at [email protected]. We appreciate you again.

• K

  K B
  1

  This is the least helpful place I have ever been in my entire life. They cannot waive their atm fee when my bank is in another state, they cannot notarisze for me since I am not a member, and when I go to access my shared branch account (because this branch is listed on my directory), they tell me that they are not a shared branch. I will never step food in another American Eagle credit union in my life.

• K

  Kolby Reeves
  1

  I have tried to use your ATM 3 times in the past month, the most recent being today. Each time, the ATM cannot process my transaction. I will not waste any more of my time at your location, nor will I ever open an account with your facility.

  Response from the owner

  Hello Kolby, Thank you for your comment and providing this valuable information to us. We have become aware of certain ATM issues and will do our very best in resolving this issue. We apologize for any inconvenience this may caused. For any other feedback you may have, please let us know by emailing [email protected]. We appreciate your business.

• H

  Hugh Jassole
  5

  I've always had great customer service experience there. The staff goes above and beyond to take care of my financial needs. I have nothing but good things to say about them. LM

  Response from the owner

  Hi Mr. Cntry6870, Thanks for leaving a review of our Fenton location! We're glad to hear that your experience and member service with this team has been so positive. We'll make sure to pass on the shout out to this team. Take care and stay safe! -Kim

• m

  miakate Australian shepherds
  1

  Everytime i go to the atm to put a check or cash in it says they can't process my transaction right now I'm fed up with it. Fix the atm i hate driving to Manchester to use theirs that Works!

  Response from the owner

  Hello Kaitlyn, we apologize for the inconvenience our ATMs have caused you. If you email [email protected] and give us a more detailed description on your experience (which ATM, what is happening, etc.) then we will be sure to answer you back and fix the problem to ensure you do not experience this again. Our primary goal is to serve our members and empower them through easy, personalized experiences. We look forward to your email. We are sorry again!

• D

  Dianna R.
  3

  There are NO LIVE TELLERS AT THIS LOCATION. You talk to a monitor and a teller comes on but the TELLERS are actually at the Hazelwood LOCATION. It's a weird setup and I am NOT A FAN of this screwy system.