The Summit Federal Credit Union Moseley Rd, Fairport

The Summit Federal Credit Union Reviews

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  Patricia Wendell
  1

  First off I called and got a menu that takes you nowhere but back to the start menu. Second of all the online view of my account changed. Could not see my credit card statements or credit card transactions at all. I went to my branch and the person I spoke with had no idea why and called the help desk. Took close to 45 min. and no one knew why. I was then told to get the Summit Visa app from playstore. Which I did. Ok. So I came home and played with my cell till I found a roundabout way of getting my original online view of my account. Not the way I did it for years. When I checked my transactions, I noticed something that was oddly missing on the app transactions list and the original online list of credit card transactions before they shut that part down. Transaction says 5/27 PLEASE BE ADVISED YOUR 3.9% RETAIL PURCHASES RATE WILL END 06/27/2022.. Well that's strange because in yesterday's mail I rec'd my MAY credit card statement. I guess they decided to end my 3.9% rate early! It is now 6.75% on my MAY statement. AND this MAY statement also warns me "PLEASE BE ADVISED YOUR 3.9% RETAIL PURCHASES RATE WILL END 06/27/22" Even though this same MAY statement (not June!) charged me 6.75%!! for retail purchases. I guess they think we who are over a certain age are all idiots!

  Response from the owner

  Hi Patricia, we hate to hear members having a bad experience. It seems that on those older Visa cards, eStatements weren't set up. So that is why they couldn't be seen. And the 3.90% was just on purchases made during the promotional period of 11/15 through 12/31. We'll have someone from Member Services reach out to help.

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  Nicholas Smith
  5

  I've been using Summit for over 5 years and they've always been good to me. They've serviced a past mortgage, auto, and personal loans of mine and I've never had any issues. - Better rates than most of the other local credit unions as well. - They have a sizable network of participating ATM's including most of the Wegman's stores. - Wait times to meet with a representative are very short.

• L

  Lis M.
  2

  This is the second time y’all gave me the incorrect Direct Deposit account number. My new debit card doesn’t even work and I just got it a month ago. I have gotten locked out of my app 4 times and I know my password. Stop playing with my $$.

• I

  Ian Scheil
  5

  My favorite branch to visit. The staff is fantastic here. They are always helpful and efficient. One of the most personable financial branches you will ever enter.

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  Mason Ashaad
  5

  The staff goes above and beyond. They remember your name, past situations and even follow up with you via phone call. Stellar example as a business.

• P

  Paul McManus
  1

  Very long wait times on the phone to speak with a representative.

• B

  Bryan Gardner
  5

  Excellent credit union with fair and reasonable rates

• S

  Sandra Sweet
  5

  Friendly and always helpful. They seem to read my mind.