Citizens Bank Supermarket Branch Pittsford Palmyra Rd, Fairport

Citizens Bank Supermarket Branch Reviews

• L

  Lisa Smith-Huff
  1

  Customer service is truly horrible. I was given incorrect information by a teller and it’s now impacting my account. After reviewing with the branch manager, he basically said “I’m sorry - there’s nothing I can do to help you. Have a nice weekend.”

• S

  S
  1

  Needed to exchange a small amount of American currency to Canadian currency last minute. Was told by other banks this was the only one they knew that could. I called ahead of time to verify before making the 1hr trip out of my way that it could be done. When I got there the nice people behind the desk told me that since I didn’t have an account with them that it would cost the same amount of money that I wanted to exchange. What a WASTE of TIME. It would have been nice to be told this on the phone before driving out there. No wonder the currency exchange service at banks are disappearing. What a disappointment! I certainly will not be recommending this bank to anyone and will be letting the other banks know to warn their members before sending them.

• L

  Lacey Krager
  1

  Waited in the drive thru for over 5 minutes, so I just decided to go in. One person was being helped by one of the two clerks. The other was working on drive ups. I waited 12 minutes. I was trying not to be irritated but then as I was walking out, I saw 2 managers in an office literally doubled over in laughter. So, while you are being paid to work- but not working, my free time gets used up. Instead of coming out and helping, these two employees/bankers just goofed off. Shows how much they care about their customers.

• M

  Maryann Olmsted
  5

  Employees are more courteous and helpful than most banks. Banking hours are convenient with my long working days. Highly recommend.

• J

  Jerold Jacobsen
  5

  I've been banking at this branch for as long as it's been open. I've never had an issue in all of my visits to this bank. Friendly staff, very helpful.

• J

  John Shutter
  4

  It's an alright bank. Great hours for my busy schedule plus the staff is usually pretty friendly and polite

• j

  jasamine chambers
  5

  Love love going to the bank

• K

  Kathy Milazzo
  5

  Everyone is very pleasant and especially helpful.