The Summit Federal Credit Union Erie Blvd, Syracuse

The Summit Federal Credit Union Reviews

• M

  Matthew Wolff
  1

  This location at Erie Boulevard has the most rude people I've ever had to deal with at any establishment ever, bank or otherwise. I came in and deposited a check for a checking account at my other bank, it's a paper check that you print from online, my wife and I have done this many times and have never had a problem. Today, we did the same thing, I came inside the branch, my wife was at the drive-thru. I had no problem with the teller inside, but my wife would being denied at the drive up. The teller was refusing to believe that it was a real check, even though we come in and deposit these all the time. I came inside to let her know that I was just in there and deposited the same kind of check. The employee was immediately hostile, accused me of raising my voice, of being rude, and then she mocked me when I laughed at that comment. Then she told me to leave. She told me to go to another Branch. These people are terrible. This is the second time something like this has happened to us here, there will never be a third. This branch is garbage.

• A

  Ashley Lane
  5

  Amazing place to start Your future and Loved ones. Summit provides great Professional Service by Representatives who insures satisfaction. ☺Thank You.

• T

  Timothy Clifford
  1

  Waiting on hold 30 plus minutes to get a simple loan payoff.Still no one answers Second attempt in two days .Poor customer service.

  Response from the owner

  Hello Timothy - We at The Summit are sorry to hear of your negative experience. We would like to discuss this with you further. Please email our Member Services Center at [email protected] with your contact information and we will have a representative reach out to you directly. We truly appreciate your feedback.

• S

  Sam Clemence
  5

  I have been a member for over 40 years and have always received outstanding service! I recently had to find a Notary Public to verify a signature and Ashley Murphy provided wonderful help! Thank you all!

  Response from the owner

  Thank you for the message, Sam! We appreciate the opportunity to serve you.

• W

  Whitney
  1

  I was given a counterfeit $100 bill by a teller here. When my partner was trying to cash the money into his account at Chase (only a few hours later) they instantly noticed that it was fake and confiscated it. I got an official notice from them that I brought back to Summit only to be met with hostility, defensiveness, and general rudeness from the manager (Amy), who said there is nothing that can be done. She said that this happens "all the time" there but when I called the Secret Service counterfeit office they said it was very rare--so apparently this office has a real problem with large counterfeit bills in circulation. STAY AWAY.

• S

  Stephen Szymanski
  2

  Not this particular location, but the entire credit union. I have a car loan with them and their online system is horrible. You can't transfer money in from external banks and they charge you a $1 fee to pay online from an external account. The fee shouldn't exist, especially during covid-19.

• N

  Neta Rivera
  1

  Only available to speak when their branch opens at 9 am so I won't know how much money is really in my account until it gets updated so not helpful like other branches 👎

• T

  Tom Andrews
  4

  They're fine- most of why I'm doing this is to counter the 1 star rating the other person gave

• R

  Rick Rossen
  5

  i HAVE HAD NOTHING BUT GOOD EXPERIENCES WITH SUMMIT. THEY ARE AWESOME!!

• K

  Kevious Jones
  5

  Very friendly place great customer service!!!!