The Provident Loan Society (Bay Ridge) 5th Ave, Brooklyn

The Provident Loan Society (Bay Ridge) Reviews

• C

  Carla Toppins
  5

  Let's see, where do I start? I happened upon this Gem via a Google search some time ago, and have utilized their services twice so far. From 1st communication upon entering to the duration of transactions, and everything in between. PLS does not disappoint. The staff here are very kind, courteous, efficient, and professional. When your ticket (interest) is due they kindly snail mail (who takes the time to do that nowadays:) well in advance as to the day/dates and amounts due for loans. And if you encounter any issues or problems they are always more than helpful to answer any questions. Awesome Team assembled here!:)

  Response from the owner

  Hi Carla, We appreciate your thoughtful and detailed review. This is incredibly helpful. Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

• M

  MERIEM769 Hayward
  5

  Let me start out by saying I have had my jewelry in there for 23 years on and off mostly in being an antiques dealer raising 2 children and a single Mom I hit some very rocky roads and today sept 11 2020 will be the last ticket I am taking out and blessings from God yes GOD my son who I raised with the help of the provident loan is a lawyer and who through the years promised me he would someday take my jewelry out and because of provident loan I was able to keep very rare jewelry and not have to sell it so to all who may be in the path I was in trust provident loan as long as you pay the interest you will always have a safe place for your jewelry it’s hard to maintain the interest but if you do you will be able to get your jewelry back I’ve had 20,000 worth of jewelry at one given time thank you provident loan ! And Thank God and my son ♥️

  Response from the owner

  Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We're grateful for the trust you've placed in us during all these years. Please let us know what we can do for you in the future.

• N

  Necta Nelson
  5

  Have been several times to the bayridge location i say for about 3 or 4 years, never had a problem. Most I have waited maybe 10 minutes. If no one is online tops 5 minutes in and out. This is the only place I trust my jewelry in. Thank you for all you do.

• L

  Louka aisha
  5

  i can’t finds the words to say thank u very much for helping me when I didn’t have cash that period of time 🥰🥰🥰🥰

  Response from the owner

  Thank you so much for taking the time to leave us this positive review. We are so grateful for your kind words. We’re here for you anytime!

• R

  Robert Maxwell
  5

  Excellent customer service made me feel like they really cared, and very professional.

  Response from the owner

  Hi Robert, Thanks so much for sharing your experience with us. We're happy that you're happy, and we're looking forward to your next visit.

• D

  David Grimes
  1

  terrible service waited a long time to be waited on and then I was low balled

  Response from the owner

  Dear Mr. Grimes, I'm not sure if you had your bad experience with our branch in Lenox Hill or Bay Ridge, as you left identical reviews in both places. Regardless of WHERE it occurred, I'm very sorry that it took so long to appraise your items. Our usual time is around 10 minutes, however at busy times, it can take a little longer. We've changed how we do things here at Provident Loan. We have more staff and we are re-committed to customer service. I'd love it if you could give us another chance. That being said, because we are a non-profit, we can be a little more conservative than our for-profit rivals. Because we never buy or sell jewelry, we work hard with our customers to make sure that they get their items back. Currently, (as of April 2017) we have a 97% success rate. Our conservatism is part of our strategy to make sure that your precious items stay yours!