The Donaldson Group Shady Grove Rd, Rockville

The Donaldson Group Reviews

• V

  Victoria Masih
  1

  I am not sure- how anyone can give this place 4 stars. It doesn’t deserve that. I will give it 1.5 stars. Throughout the entirety of my stay here people have been throwing their trash into a room where the trash chute is. Instead of throwing the thrash into the trash chute- imagine the roaches and rodents this attracts let alone the stench. Perhaps it is time to let residents know that they are responsible for taking their trash and throwing it away down the chute and not simply leaving it in a room until it overflows Into the hallway that people have to walk down to get to their apartments. Cleanliness and civic mindedness is not a trait for most tenants that live here. It has a refugee/ghetto camp feel. I hope the Donaldson group can get their act together. I wish I could post pictures of The Enclave apartments for all to see. Maybe I will make a YouTube video and post it

  Response from the owner

  Victoria, thank you for your candid feedback. We're sorry if inconsiderate neighbors have affected your satisfaction. We'd like to hear more about the cleanliness issues you described, so we can remedy them. Will you please contact us at [email protected] at your earliest convenience? We look forward to hearing from you soon.

• M

  Marc Stevens
  1

  Where do I begin...my complex is Regency Square located in Glen Burnie, Md. Let's first start with the unprofessional, rude, and combative behaviour of the leasing office staff, specifically the Regional manager Aubrey Haskins. I have been a tenant for about 3 years and none of the residents issues or concerns have been addressed during my occupancy such as constant malfunctioning vehicle entry gate. There is only one way in and 2 ways out of this place which constantly has a fleet of cars down the street awaiting entry into the complex as a result. Every time the issue was brought to the leasing office's attention, the response was always "we're working on it", there resolution was finally to put a smaller entry gate making it difficult for larger vehicles such as SUV's to entry, pure idiots! There is no security patrol thru the complex as provided as one of the supposed attraction to living in this "halftime" gated community, the regional mgr response to that was its only needed during the summertime, I wasn't aware safety was a part time priority?! Lastly, my father whom is also a tenant, disabled veteran with handicapped tags on his vehicle has to play musical parking with the other residents because Regency doesn't have a handicapped parking space in my court as it does its other courts which should be already there as an accommodation like the other courts, however the regional mgr at first stated it again "we're working on it", then says the request must be put in writing and certified by a doctor, the man already has tags on his vehicle that are certified by the Dept of Motor Vehicles, why should he have to disclose his condition to an apt complex for something that they should have?? Utterly ridiculous! They have the nerve to add a 3% increase to my already sky high rent for just occupying the place, yet they don't take or address residents concerned seriously. The regional manager Aubrey Haskins is rude, condescending, close minded, and dismissive, she is not customer or resident friendly at all, I don't know how she got her job because she doesn't know how to deal with people, she talks down to you as if you work for her, which i quickly put her in her place and reminded her that my rent pays her salary! This place is absolute trash and as soon as I can find another place to move, i'm out of here, don't waste your time, breath, energy, effort, or hard earned money on this company, you will regret it!

• B

  BLM Safe
  2

  It’s has been truly disheartening to know that since Covid -19 this company has done NOTHING to help its residents, we are on almost month 5 of the amenities being shut down but we still have to pay for them with rent monthly. Ive been out of work since march because of Covid and it looks like I’ll be out until September.. it sad that there is little to no relief for residents like me who need help and can’t get it. I’ve reached out to the heads of the company a few times asking if we could get any Covid relief and nothing. Every maintenance issue I’ve had I’ve fixed myself (except my ac) because nobody ever came to fix it. My lease is up in December and I will not renew for what I pay here I will be renting a house with more space and privacy.

  Response from the owner

  Thank you for reaching out and allowing us to clarify some recent changes. Due to the pandemic, we have been following guidance from the CDC, state, and local governments and industry experts that recommended limiting maintenance services to emergencies only to ensure social distancing and help stop the spread. Many cities and states have recently relaxed these restrictions, which will allow us to return to regular service in most of our apartment communities. Please know that we are eager to address any outstanding maintenance tickets you have. We have also made several accommodations for many of our residents who have been financially impacted during this challenging time, and we would appreciate an opportunity to work with you directly to meet your needs to the best of our ability. When you have time, please submit any pending maintenance ticket and send us your contact information at [email protected] so we can assist you.

• V

  Valencia Sanders
  1

  the phoenix apartments in bladensburg is listed under this group as well. this place is beyond nasty. if it was easy for me to get up an move i would. the staff is unprofessional the washer an dryer inside is a joke. clothes do not get wash or dried properly. when something breaks it get fixed but them the problem occurs the very next day. the staff dont care about anything else. building 5802 should be knocked down the way it looks. i say all this to say do not waste your time an money with these people!!!!

  Response from the owner

  Thank you for bringing your concerns about service and upkeep to our attention. Please accept our genuine apologies if we've fallen short of your expectations. We know that recurring maintenance issues can be inconvenient, and we want to address your problems with the washer and dryer promptly. We would also like to hear more about your interactions with our staff to ensure that we provide excellent service moving forward. Will you please contact us at [email protected]? We look forward to speaking with you soon.

• E

  Eric Rising
  1

  This is the worst company ever. Check out their BBB profile, you'll see they haven't even responded to 5 out of 7 complaints. I've had MANY issues with my apartment at Regency Pointe in District Heights, MD. The management staff AND the Donaldson Group don't even respond to calls/e-mails. They've still only fixed one out of SEVERAL issues with our apartment that wasn't even ready for us on our move-in day (where our address changed 3-4 times within 30 minutes). You should trust all of these bad reviews they have and DO NOT MOVE HERE unless you have no other choice. ***UPDATE*** If you call the county housing authority to file a complaint, then Regency Pointe will actually fix the issues you've been complaining about for 6-7 months. It worked for us! They actually treated for the bugs this time too but we're already starting to see some come back unfortunately. So far everything has been fixed except one item, which I was told will be taken care of shortly (and this time I actually believe it).

• A

  A. S. (Vee)
  1

  Moved here from Florida... The team that was there was great until most recently. They made a lot of changes ... Wasn't for the best. I rent at Regency Pointe...Managed by this company. Let me say that they are criminals. Rent is due on the 1st , In PG county you have until the 5th to pay rent... By the 2nd of the month they are taking court action! They made these changes without notice. I have been resident that has never been late on rent. They have no respect or appreciation for good paying residents. Trust me they have been reported to the attorney general!!! The maintenance staff close out tickets with NO reason why and they fix NOTHING, and try to charge $50 for labor!!! DO NOT RENT HERE!!! This place and the office staff are absolute TRASH !!!!

  Response from the owner

  Hello A.S., we sincerely apologize for your unpleasant experience. We value our residents and we do not want to inconvenience them in any way. We would really like to understand the situation better and address it to your satisfaction. Please contact the corporate team at [email protected]. We look forward to making this right.

• j

  johnny hope
  1

  The property manager of this apartment is out to smoke, which have the time, but never have the time for you stay the hell away, please the Donaldson group needs to sustain a reality check all my good neighbors moved out I'm next. This property is specifically designed to disprove between neighbors and building, helpfulness toward the court before your lease is up for renewal that is up 16 to 34%

• C

  Cindy Hill
  1

  I ABSOLUTELY hate living here. I moved in September 7th 2017 and have called the leasing office repeated about the toilet needing to be fixed. They have been to my apartment 4 times for this and I sill have the problem. They said this apartment was move in ready, yet the carpet has stains everywhere, cigarette burns in the carpet in one of the bedrooms. The carpet was just cleaned when we toured it and since it’s had time to dry; all the stains are coming through. It’s horrible. Yet the leasing agent said it was new. There was liners left in the cabinets and marks on them that I had to clean. There is stinch, smelly water left in the dishwasher and maintenance has yet to look at that. The grounds are always full of trash and debris. Shopping carts, mattresses and all types of furniture around the dumpster areas. I could go on and on. ITS HORRIBLE HERE, I cannot wait to move.

  Response from the owner

  Dear Cindy, thank you for taking the time to share your feedback. We sincerely apologize for your disappointing experience. I would like to assure you that as a company, we truly care for the comfort and satisfaction of each resident. Your feedback regarding the move-in experience and the state of our grounds will not go unnoticed. We will work diligently to resolve these issues and earn your satisfaction. Please give us a second chance by emailing us at [email protected]? Thank you for your feedback and we will do whatever possible to address your situation.

• D

  Diamond Ali
  1

  I wish I could give this company a negative 1000. The property The Glendale is the worst my washer machine has not worked for 2 months and I have to continue to go outside to wash clothes, the staff is rude, I've contact the parent company Donaldson with no response, my mailbox was broken into and now after they "fixed" it you can use any key to open it. I can wait until my lease is up so I we can move

• C

  China Lovelove
  3

  I must say that living here for me has been great for the most part. I have had a few issues, one is with the head maintenance guy Harold. He acts as if what ever needs to be done here is coming out of his pocket. I need some work done in my apartment and called it in over 2 weeks ago and still have not gotten them done. Now when the other guys come they do the work make sure I'm happy and will do a follow up to make sure that the problem was fixed. NOT MR> HAROLD he don't know how to talk to people, he have a bad attitude and I would rather for him not to step foot in my home. Now the rental crew, Assist Manager Taysha and Jordan are great I would love to work side by side with then love them dearly. Armando works maintenance guy love him as well he's great. I don't like to bad mouth others but if you cant do your job Mr. Harold please retire!!