The Dean Hayes Team @ Bay Equity Home Loans E George Hopper Rd, Burlington

The Dean Hayes Team @ Bay Equity Home Loans Reviews

• B

  Bruce Nyden
  5

  First impressions are very important to me and Dean was my first point of contact. He thanked me for considering Bay Equity and took the time to explain the paperwork required and the step by step process needed for loan approval. It was clear to me that his team communicated well with each other and they treated me as if I was their highest priority customer. In a time of rapidly increasing interest rates I was locked in at the lowest rate available as soon as I had been prequalified. Each team member helped to expedite the process along the way by explaining what documentation was needed and how to gather and submit it in order to meet my deadline for a timely and successful closing. I highly recommend Bay Equity and the Dean Hayes Group for mortgage financing.

  Response from the owner

  Thank you so much for this amazing review Bruce! It was a pleasure to work with you!

• C

  C
  5

  This has been such a great experience for us to work with Dean and Bay Equity. Being our first refi Dean was gracious and thorough and conscientious that we fully understood how things would best serve our needs and desires. We can’t thank him enough for this smooth transition. Truly fortunate our realty agent introduced us to Dean. It’s great to have established another professional relationship of mutual trust and respect.

  Response from the owner

  Thank you so much for the amazing review!

• K

  Kirat singh
  5

  Dean and his team know what they are doing. Make you feel good during the stressful process and always kept us up to date. Everyone was very professional and great to work with.

  Response from the owner

  Thank you so much for this review, Kirat! We look forward to working with you again!

• M

  Miriam Barger
  5

  I refinanced my home with Dean and his incredible team. Every step along the way, they demonstrated professionalism, support, and excellent communication. Dean gave me sound advice that was not just in his financial interest- I can tell he genuinely cares about the people he serves. After listening to his advice, it saved me worry, money and stress. By going through the refinance process with this fantastic team, I saved much more money than expected, and it was a seamless experience. Thank you, Dean, and his amazing team!

  Response from the owner

  Miriam, WOW! Thank you so much for that incredible feedback. We truly are so happy to hear that, and we really appreciate all of those kind words. We're glad we were able to help! -Dean Hayes Team

• E

  Evan Perrollaz
  5

  Dean, Andrew, Naomi and the rest of the Bay Equity Team have been fantastic. This is the second time we have worked with them and each time I am thankful for their experience and professionalism. Andrew was great at working with us through some complicated financial issues related to self-employment and owning different businesses and was thorough and patient is guiding us through this process. I would highly recommend this team, we would most definitely work with them again.

  Response from the owner

  Evan, thank you so much! We are incredibly appreciative of your feedback and kind words, and we are so happy we were able to deliver on our promise of a five-star experience. Thank you for seamlessly working through some new challenges with us, and thank you again for your review! -Dean Hayes Team

• T

  Timothy Drumm
  5

  They are extremely knowledgeable and personable. They work with you to make sure all of your needs are met. They processed our refi really fast and were available every step of the way. The whole team was great! We originally got our loan through our bank and had a terrible experience with the customer "service." It was a breath of fresh air to work with such an awesome and helpful team at Bay Equity!

  Response from the owner

  Tim, this truly made our day! Thank you so much for your kind words--we always strive for excellent and quick communication, and we are so happy we could deliver on this experience.

• N

  Nathan
  5

  Outstanding coustomer service. This is our second time working with Dean and his crew at Bay Equity. On both occasions we felt as if we were treated more like friends rather than just another account. We definitely would recomend Dean and his family to our friends and Family.

  Response from the owner

  Nathan, thank you so much for that amazing feedback! We hope you always feel like more than just "another account"--we were so thankful to have been able to help! Please let us know if there's anything else we can do for you or your family. -Dean Hayes Team

• A

  Amy Maskell
  5

  Dean and his team made my refinance a smooth easy process. Everyone was very professional and great to work with.

  Response from the owner

  Thank you so much for your amazing review Amy!

• K

  KillBillVol7
  5

  The team at Bay Equity worked diligently, and were more than willing to be flexible with us in order to meet our needs during the entire home buying process. Every member of the team reached out to us on a regular basis to ensure we were both in understanding and completely comfortable every step of the way. As first time home buyers we are extremely happy with our experience, and would readily recommend Dean Hayes and his team to anyone.

• M

  Marie Spain
  5

  Great customer service. Answered questions regarding process, paperwork and other subject matter. The team worked together diligently to get our loan processed and escrow closed in a timely manner.

  Response from the owner

  Thank you so much for the kind words and 5 stars Marie!