The BMW Store Stewart Ave, Cincinnati

The BMW Store Reviews

• R

  Ron Trimble
  5

  Just purchased a new 2020 BMW M4 from Ric and Daniel at the BMWstore in Cincinnati. Great experience, could not have been better. This is my second purchase at The BMWstore. The entire staff was extremely knowledgeable, friendly, helpful and professional. They address all of my questions, and concerns. The delivery was perfect. I have purchased a large number of cars in my life and these guys are at the top of my list..I will be going back to them for my next BMW....Thanks to the entire staff....Ron

  Response from the owner

  Ron, thanks for so much for sharing this. We're thrilled to be at the top of your list!

• L

  Lee Anderson
  5

  Another great experience at The BMW Store. We've had our cars serviced there for years and have never been disappointed. Recently they didn't have the car that we wanted, however Dean Stathes found it, quickly had it shipped in and handled our purchase seamlessly and professionally. Thanks to the entire staff for a job well done!

• M

  Marie Simon
  5

  My experience with Dean Stathes at The BMW store was wonderful. Dean answered all my questions and respected my time. The whole process was smooth and low pressure. They even do a familiarization session to help you learn about your new car. There are so many features! I love my new car and would recommend The BMW store to anyone.

• s

  smartPlace
  5

  I was traveling trying to back home to Michigan and ended up with a screw in a run flat, 300 miles from home. I was serviced by Corey who provided excellent customer service. While they did not have the tire I needed and by company policy could not plug it, he did find a tire center for me, spoke to a rep there, and facilitated the hand off. Sooo appreciated.

  Response from the owner

  Happy to assist with getting you back on the road!

• A

  Amanda Adams
  5

  We received amazing service and greatly appreciated the transparent and timely communication.

  Response from the owner

  Amanda, thank you for your review of your recent service experience with The BMW Store. Transparent and timely communication are items you can always expect from us. We appreciate your business. Passion Loves Company!

• C

  Chad Wang
  5

  I was driving on I-75 and enroute to the Cincinnati Airport when the display on my 550i indicated I needed to add 2 quarts of oil to the engine. The BMW Store was the closest BMW Dealership from my location, so I made an unscheduled visit to their dealership at 12:00. I was greeted by a courteous and professional young man who asked how he could assist me. I told him I needed to add 2 quarts of oil to the engine, but was in a hurry because my flight departed at 2:00. He said he would take care of it right away and asked me to wait in the lounge. Within 5 minutes, he handed me the key and told me he had not only topped off the oil, but all of the other fluids in the car as well. On top of that, he said there was no charge for the fluid top off service, which I wasn't accustomed to at my local BMW Dealership. This was my first visit to this dealership and I must say I am quite impressed by their customer service. They treated me like one of their valued clients, even though I did not buy my car from them and do not have them perform routine maintenance on my car. I had a very positive experience with the BMW Store and look forward to doing business with them again when I'm in the market for another BMW or just need to have my 550i serviced or buy parts for it.

• M

  Mary Chambers
  5

  Had my vehicle in for recall maintenance, when vehicle was returned there was an issue in the area that had to be serviced. After going back in which the Mgr Nick had already noticed & also had checked into the why's, upon arriving at my appointed time, he sat down & talked to me also apologized for my having to return for the same issue. Just to have a conversation about the issue elevated my energy in a positive way. Of course as humans we are not perfect and make mistakes but when it is owned makes it so much better. End result he said he would make sure it was taken care of properly and it was. Kudos to Nick and my service Agent Joe thanks a million for awesome customer service.

  Response from the owner

  Thank you for sharing your experience, we are so pleased it all worked out!

• J

  John Hulbert
  1

  Shady pricing. Charged 7.4 hours and the work was completed in less than 4 hours. They charge you for what they quoted and not actual time worked on it. Review your quote thoroughly before approving the work.

• W

  Wendy Chism
  5

  I had worked with another dealership on a convertible a few years ago. After working with Brian and Ric at the BMW Store, I realized how different my experience could have been. I felt like everyone there worked hard to get my business and to make sure that I was more than satisfied. I was so happy with the experience and my new X1. Thanks so much for making my happiness your priority and delivering exactly what you promised.

• D

  Derek Garceau
  5

  I recently purchased a CPO vehicle from The BMW Store. The entire transaction was completed remotely in just a few days' time, with John Beam providing vehicle details, photos and other information while Jemar DuBose handled financing and all the transactional paperwork to complete the sale. Both were professional and efficient. Since we do not live in Cincinnati, John also helped coordinate with the transport company we hired to pick up and deliver the car to us. All paperwork went through FedEx or email, and the only thing I needed to do was find a notary to notarize a few of the papers and drop the forms at a FedEx store. It was a great experience and I would highly recommend Jemar and John to anyone interested in purchasing a vehicle.

  Response from the owner

  Thank you Derek, we are glad you were pleased with the process. Enjoy the ride!