Cincinnati MINI Stewart Rd, Cincinnati

Cincinnati MINI Reviews

• V

  Vic Tawde
  5

  We just finalized our Mini Cooper buy from this Cincinnati dealership. I must say that this has been the best car buying experience we have had so far. Very friendly and lively staff, no pressure sales and finance personnel. They definitely have my business going forward and I will make sure to refer them to to my family and friends. We cannot say enough about our Adviser TRAVIS HOLLEY!!! Great guy, friendly, patient, smart, and he knew what we were looking for. The car was for my daughter and he made her day very special. Travis has been really great and the transaction was closed by Chico with no hassle at all. I loved the transparency and no hidden agendas. That is the key!!! Keep it up guys!

• R

  Robin Feese
  5

  Scheduled for routine maintenance in Cincinnati after our local dealership went out of business. Initially was told that we scheduled appointment one day “late” and that the service would not be covered. Todd made it “good” after phone call to Mini. Great service! Highly recommend.

• M

  Mark Creamer
  5

  Outstanding Sales Experience We started looking for a Pre-Owned Mini Cooper in a specific price range several weeks ago. At the time, we were considering paying cash and buying a car with higher miles and an older model year. There wasn't one currently in inventory, so since we were not in any hurry, Jay kept in touch and let us know if anything came in we might be interested in. As we got more educated on the cars, we later decided we would be better off buying one that was newer and financing the balance so this opened up a lot more possibilities. We decided on a car and went to meet Jay to test drive it and found it to be perfect for our needs. The process was by far the smoothest we have ever encountered at a car dealer. What we were most impressed with was the delivery. Jay spent almost an hour with us going over every detail of the operation of the car, making sure we understood everything from the sound system to the interior and exterior lights, to the proper way to fuel the car without having the check engine light go on. I've never had a salesperson do that with a used car purchase before. He said at the end that our relationship was just beginning and we believe he really means that with his customers. I would have absolutely no hesitation sending a friend to this dealership, and to Jay in particular. We love the car.

• N

  Nichole Rhenisch
  5

  I recently took my 2011 MINI Cooper in for its first service appointment since purchasing the car last summer. Todd Chumbley was my service advisor and he did a wonderful job! When Todd noticed that there was an opening in the schedule earlier in the week for me to come in, he reached out and made the change in schedule as seamless as possible. When I returned to pick up my car, Todd had taken the extra time to make sure everything on my car was taken care of. He walked me through everything that was checked on my car, the service that was provided and if I had any questions. The best part was that through the entire experience I never had to worry about anything, Todd was one step ahead of me the whole time!

• B

  Bala Hormiga
  5

  We recently purchased a 2012 Countryman ALL4. Our sales person was Whitney Lott. She was extremely helpful throughout the process. This is our 2nd MINI as we also have a 2009 Convertible which has been serviced at this dealership. Our service advisor was Nick Walsh. Both Whitney and Nick are definitely assets to the dealership. The service on that car has been incredible as well. I would recommend this dealership to anyone considering a MINI.

• J

  Joe Molski
  5

  Brittany Schlemmer went above and beyond to get me the perfect MINI! Love my new car! She was professional and very helpful! She really worked with us to get the price we needed and the car I wanted! I would recommend working with Brittany to a friend. Thank you, Marion

• W

  Wes Boatman
  5

  I worked with Susan Ward at Cincinnati Mini building a Mini for a combination Birthday/Anniversary for my wife. I backed out of the process and let Susan help my wife build whatever she wanted. Color, trim, interior, packages, options, accessories, whatever she wanted, fine by me. She really had fun throughout the all the decisions and choices making her car exactly as she wanted it to be. The updates from the factory along the assembly processes added to the fun and anticipation. She loves her car and has called at me least once a day for the last two weeks saying " I really love my car!" Thanks Susan and Cincinnati Mini for a flawless performance with help and assistance way above and beyond! We are both really happy! Job well done!

• K

  Kori Talbott
  2

  I had a horrible experience with this dealership. I purchased a brand new 2012 model and had it shipped out of state. I was given the run around about when the paperwork would arrive to purchase the car. I was also given the run around about when the car was to be shipped. Due to these hassles, they offered to install a center arm rest at no charge. They shipped the car with different wheels than were advertised, without floor mats (these were promised), the car was delivered dirty (inside and out, with trash in the door pockets), and the promised arm rest was not in there. Additionally, the delivery company, which they "use all the time," did not honor our original delivery date and time. He instead offered to leave it in a tow yard for me to pick up when I got back into town. I asked them to fix these problems by writing me an IOU for the wheels and center arm rest, cut me a check to have my car detailed, and send me the promised floor mats in the mail. Two of these things took over a month to complete. I still have not received the floor mats almost a month and a half later. I love MINI and was thrilled to be purchasing a brand new vehicle, but the hassle of dealing with this dealership has left a bad taste in my mouth. I'm confused by my experience, as the other reviews have been great regarding this dealership. Perhaps they just aren't used to shipping vehicles out of state. This is not the service that should be expected from MINI. Buyer beware.

• A

  Amy Myhaver
  5

  I've had my 2012 MINI Cooper Countryman for 2 weeks and 1 day now and I couldn't be HAPPIER!! Eric Dannenfelser was awesome to deal with and was set on finding the perfect MINI for me. I spent a couple months shopping with quite a few visits with Eric. I never felt pressured. He really helped me find a MINI I could afford but with the "must-have" options I wanted. He's called to see how I'm enjoying my new MINI and even offered to set my clock for me after Daylight Savings this past weekend (though I remembered how to do this from my "new car orientation" with Eric and was able to do it myself). The Cincinnati MINI dealership is amazing, you get service for your new MINI for the first 36,000 miles and can get a free car wash every Saturday. I couldn't be happier with my experience and with my new MINI.

• M

  Meg Sickinger
  5

  Love my new Mini Cooper convertible! Our sales associate was Louis Velazquez, and he was great. He answered every question, and made the experience stress-free & enjoyable. Would recommend them in a heartbeat!