The Bank of Missouri E Sunshine St, Springfield

The Bank of Missouri Reviews

• A

  Allofthe Pines
  1

  When this bank was still the bank of Bolivar I never had a single issue with it. Once they were bought by the Bank of Missouri and changed their name the service has been awful constant issues with needing new cards accounts locking for unknown reasons and now a fully automated call system that cannot answer any of my questions. Bank of Bolivar had a person available on a 24-hour call line for any questions I might have had Bank of Missouri has no such thing Bank of Missouri needs to learn they have to have a 24-hour human operated hotline. Not all of us have the same hours as a bank in our daily lives some of us work nights and can only make calls between midnight and 6:00 a.m. I am leaving this comment on the main branch locatio and hopes that Linda will actually start making some changes for the better. Thank you

  Response from the owner

  Thanks for taking time to share your feedback. Our toll free line is available 5AM - midnight. So, our team would be available to assist you at 888-547-6541 in the 5AM-6AM hour you have open. Callers will connect with a live team member except in cases of high call volume, in which case callers are offered some self-serve options while on hold. You might also consider the support feature in online banking and the mobile banking app. You can message back and forth with our team there. To discuss specific concerns, we recommend calling your preferred branch and asking for the manager. Our team welcomes feedback on how we can serve you better.

• J

  Josh Staas
  5

  This is so much more then a bank they always treat you like an actual person. Anytime I have questions they always have answers, and are fast to resolve it. I recommend this bank to anyone that is cautious about banks or needs a second chance at having a bank account, if there are any questions about anything Debbie is fantastic to deal with, she always takes care of it no matter what. Keep up the great work!!

  Response from the owner

  Thanks for the great review, Josh! We will make sure Debbie and the whole East Sunshine team sees this. We are grateful to be your trusted financial partner to help you Live Well, Bank Well.

• L

  Linda Reed
  5

  I love the customer service I receive from Bank of Missouri. It's so different from any of the other banks I have used in the past 30 years of business. Will never change, it's "home"!

  Response from the owner

  Thanks, Linda! We'll be sure our East Sunshine team sees this. It will make their day! Thank you for giving us the opportunity to help you Live Well, Bank Well.

• M

  Michelle Stewart
  5

  Best customer service I've experienced in years...really anywhere that has customer service. Dallas has been extremely helpful, and everyone else I have spoken to have been so friendly and kind.

  Response from the owner

  Thanks for the review and kind words, Michelle. We are grateful for the opportunity to help you Live Well, Bank Well. We appreciate you!

• G

  Gregg Zeller
  5

  Everyone with whom I have deal have been very friendly and helpful.

  Response from the owner

  Thanks for the review and kind words, Gregg. We'll be sure our East Sunshine team sees this. It will make their day!

• C

  Chase Kelly
  5

  Very helpful and friendly team. They have taken care of all my personal and business needs. Highly recommend BOM

  Response from the owner

  Thanks for the review, Dr. Kelly! We are fortunate to have customers like you.

• F

  Franklin Heath
  2

  It's just a bank really... I keep having problems with this branch... my latest was I called and messaged on app to see about getting a document notarized... sure we can do that for you... drove 20 min o e way and the lady says " oh I cant notorize this"... Why not... said she dont know... well do I need some sort of special notary for it... she dont know... well where can I get it done... she dont know... left and call another branch and they say they don't understand why sunshine branch said that... I went to ups store and got it motorized no problem... so many issues with these people... sent money once to someone and it wouldn't go thru... declined declined declined... call bank and they say keep trying and if no luck call back tomorrow... next I know they sent almost $800 dollars to PayPal the charged me overdraft fees.... asked " have a good friend wants to sign a check over to me... can he endorse and give to me and I endorse and deposit in my account..." response " unfortunately we are unable to do that" that should be these people's moto !!! Be better off to just have a regular walmart or some other debit card... I have a long list of complaints... if you are considering using this bank my suggestion is ...DONT DO IT

  Response from the owner

  We certainly don't want anyone to have a 2-star experience with The Bank of Missouri. Thank you for sharing your feedback. We'd appreciate if you're able to make time to share more about your concerns. Could you call the E. Sunshine branch at 417-881-4600 and ask for the branch manager? We've alerted her you may reach out, and she looks forward to hearing from you.