Texas Trust Credit Union W 306 Loop, San Angelo

Texas Trust Credit Union Reviews

• D

  Donna Sanchez
  4

  I love the fact that Qual Trust has merged with Texas Trust. Friendlier employees, love the new bank app, and the fact that you don't have to wait for your bank card in the mail, your able to pick one up inside any branch. The only thing I miss is The old branch hours because I and a lot of others were able to go through tellers at 6 or 7am before going to work and now the new hours for tellers open at 8am. This is however and inconvenience for a lot of us....... Over all I give it a 4 🌟 🌟 🌟 🌟...

  Response from the owner

  Thank you for your review, Donna. We appreciate you taking the time to give us some great feedback. We will definitely share it with our team. Thanks for being a member!

• R

  Ralphwaldo Picklechips
  1

  Closed whenever they feel like it despite posted hours. Make me late on my rent constantly. I deeply regret banking with Texas trust.

  Response from the owner

  We are sorry to hear that you haven't had a 5-star experience with us. We want to help. Please give us a call at (325) 944-3535 or send us a secure message in Online Banking with details on your experience. Thank you for leaving your feedback. We hope to turn this situation around for you.

• M

  M Renfro
  2

  Applied for an auto loan sometime back, of course it was declined due to some issues my credit has had with fraud. But instead of anyone taking the time out to call me or respond to my email, they decided to say nothing, then there cards (debit or credit) are notorious for being compromised. I haven't pulled out of the credit union yet but I need to asap. The reason for the 2nd star the staff inside the loop 306 branch is respectful bUT the staff at the other branch are a joke. Wow then I email the VP Brett he replies with "thanks" no sympathy whatsoever, not a care in the world just another number...

• K

  Keith Lowrance
  1

  Warning do not finance anything through Texas trust they will say your late on payments will mess up your credit even though you’re paying all your bills on time will never use this company again

  Response from the owner

  We are sorry to see that you had an unpleasant experience with us, Keith. We would like to look into this further. Please give us a call at (325) 944-3535, toll free at (800) 527-3600, or send us a message at TexasTrustCU.org/Contact with your name, contact information, and a description of the issue and we will try to resolve this. Thank you for taking the time to leave your feedback. We appreciate your membership.

• F

  Fordman8011
  1

  This has got to be the worst bank I have ever used i will be closing my account btw if you ever need to file a charge back they will not stand behind your money I lost $544 because of this bank is worthless . And the customer service is absolutely horrible with the lies and bad policys Mario in card services could of cared less if I got my money back or not acted like he couldn't help me didnt know how to do his job .

  Response from the owner

  We are sorry to see that you had an unpleasant experience with us. We would like to look into this further. Please give us a call at (325) 944-3535, toll free at (800) 527-3600, or send us a secure message at TexasTrustCU.org/Contact with your name, contact information, and a description of the issue and we will try to resolve this issue. Thank you for taking the time to leave your feedback. We appreciate your membership.

• A

  A.j Zubia
  1

  By far worst union to deal with. Fees for everything not to mention how far behind they're in the modern world technology wise. Unless willing to go in person for everything there is nothing convenient about it.

  Response from the owner

  We are sorry to see that you had a bad experience, Cindy. We hope you will stop by and check out our current offerings for our members. We thank you for taking time to leave your feedback.

• E

  Ezzy Thomas
  1

  I wanted to join this bank, but they keep me on hold for over 8 min everytime I call to get information.

  Response from the owner

  Sorry to hear that you are having trouble connecting with us, Ezzy. If you are unable to visit a branch and would like to send us a secure message with your contact number, someone will be sure to reach out to you. Please go to TexasTrustCU.org/Contact to use our secure messaging system. Thank you for your feedback. We look forward to having you join us as a member.

• T

  Tiffanie Cutrer
  5

  Friendly tellers. Never have a long wait.

  Response from the owner

  Thank you for your 5-star rating, Tiffanie! We appreciate you taking the time to leave your feedback. Thank you for your membership!