Texas Trust Credit Union W Harwood Rd, Hurst

Texas Trust Credit Union Reviews

• B

  Brad Poston
  1

  Predatory practices, especially around fees. Will opt you in to allow you to overdraft your account and charge you $30 each time, then try to tell you that you should have known better or had your accountset up differently. Been a member for several years and will be closing my accounts and moving on. Edit to add, this is after already talking to your team, today. They removed only 3 of the 8 fees charged to me (most of the transactions were small, everyday purchases). Also, I have to make a trip out of my way to deposit money to prevent additional fees on pending transactions since they won't take care of it without charging another fee.

  Response from the owner

  We are sorry that you have had some difficulties with us, Brad. We'd like to hear more about this. Please give us a call at (972) 263-5171 or send us a secure message in Online Banking with details about your situation. Our team will look into this right away for you. Thank you for taking the time to leave your feedback. We hope to turn this situation around for you.

• M

  Misty Meyer
  5

  We have been going through the worst car buying experience. Through the four days of complete chaos this bank specifically Brandon from the Hurst location and Pat from the Grand Prairie location have in contact with us and gone above and beyond. This is not your average credit union. These people really do care I don't believe I will ever be able to express my gratitude fully. Thank you for being so great!

  Response from the owner

  Thank you for the kind words, Misty! We are so glad that Brandon and Pat have been able to give you a great experience. Thanks for taking the time to leave your feedback--we appreciate you!

• R

  Ryan Bridges
  2

  I went to make a payment on my auto loan. I was out of checks so I asked if I could pay with my debit card. After the regular AHC debit went through the bank then charged me a $20 cash advance fee. When asked about it the teller tried to say it was my bank that had done it, which was false as my bank confirmed the charge was initiated by Texas Trust, and promptly refunded the money. If I didn't have to use Texas Trust I wouldn't!

  Response from the owner

  We're sorry that we didn't deliver 5-star service on this encounter, Ryan. This review will be forwarded to our leadership team; thank you for your feedback. We rely on members sharing their stories so we can create a better experience for all.

• J

  John G
  5

  I have been a member since 1985 will not bank any place else. I have had several loans across the years. Great service and I always get excellent service responses.

  Response from the owner

  Thank you so much for your review, John! We appreciate you being a long-time member with us. Your feedback is greatly valued!

• L

  LEXI RUSSELL
  5

  Kelsey was super helpful and informative! She answered all my questions! And I left with a smile... yeah a SMILE! I hope everyone sees this and wants to open up an account. Even the lady at the front was kind and got me on the waiting list. Thank you all so much for making my Friday a great one!

  Response from the owner

  We are happy to hear that you had such a great experience with us, Lexi! We appreciate your kind words and thank you for being a member.

• C

  Christian Rios
  1

  Terribly ran credit union. Bad customer service from branch manager Tory.

  Response from the owner

  We are sorry to see that you didn't have a 5-star experience with us, Christian. We'd like to look into this. Please give us a call at (972) 263-5171, toll free at (800) 527-3600, or leave us a secure message at TexasTrustCU.org/Contact with a description of your experience and your contact information so our team can reach out to you. Thank you for taking the time to leave your feedback. We hope to turn this situation around for you.

• C

  Charlie Teague
  5

  I've been a member since about 1984, wouldn't bank anywhere else!

  Response from the owner

  Thank you for your 5-star review and your long membership, Charlie! We appreciate you for trusting us with your financial future! Thank you for your feedback.

• A

  Aly Sergie
  1

  Run as far away from this place as possible. DO NOT GET A LOAN FROM HERE. D&M users beware!!!!!

  Response from the owner

  We are sorry to hear that you haven't had a 5-star experience, Aly. We want to hear more about your experience and see if we can make things right. We invite you to give us a call at (972) 263-5171, toll free at (800) 527-3600, or send us a secure message at TexasTrustCU.org/Contact so we can get your information to the right team. Thank you for taking the time to leave your feedback.