Texas Trust Credit Union Ne Green Oaks Blvd, Arlington

Texas Trust Credit Union Reviews

• K

  KeKe
  2

  I like the credit union but they are grossly behind on technology. It's no excuse to still have a system from 1995 in this day and age. They don't have cash deposit at the ATM, the app is pretty much useless unless you need to check your balance or make a transfer from one of your accounts, the lobby wait time is insane I don't bother going in anymore. Drive through is just as worse. They have potential but as of now it's lacking the minimal basics. I'm seriously considering switching to another bank based on the lack of technology alone. Get it together texas trust!

  Response from the owner

  Thank you for sharing your feedback, KeKe. We are always working to make our processes more convenient for our members. Last year, we were happy to launch Digital Wallet for our membership and are working towards more technology advances and expanded services. Thank you for your membership and we hope you enjoy our upcoming updates.

• S

  Sunn_Shine Dayz
  5

  The Branch Manager Brandon went above and beyond to provide exceptional service during a challenging year for me and my brother. From SW

  Response from the owner

  Thank you so much for your great review, Sunn_Shine! We appreciate you taking the time to leave your feedback. Glad that Brandon helped you and your brother with your financial needs. Thank you for being a member!

• d

  datus short
  1

  I love Texas trust they’ve always treated me with great service, but if your door says y’all close at 6pm, close at 6pm. If it says online your branch closes at 6pm, it would be nice to close at 6pm, not an hour early. I got there at 4:59pm, and someone came out locked the door I go up and try and open the door and they just stair at me.. it’s not a special holiday so there was no reason to close early. And to whoever wore the white shirt and red hair and watched me while I tried to open the door, good service is to open the door and take the customer, because you’re not suppose to be closed an hour early. I literally left work early just to make it to the bank on time, I make it on time and you lock the damn door.

  Response from the owner

  We are sorry that you had a less-than-5-star experience with us, Datus. Our hours for this location for the Lobby on Monday to Thursday are 9 to 5 PM and the Drive Thru hours are Monday to Friday 8 to 6 PM. The complete list of hours is available on TexasTrustCU.org/Branches We will send this to our branch management team to review, as we want to make sure our members always feel valued and appreciated. Thank you for sharing your feedback and we hope to provide outstanding service on your next visit.

• s

  sayed ali
  1

  Wait times are crazy! Employees hate there job! People have things to do! They do not know the word “efficiency”

  Response from the owner

  We are sorry to hear that you didn't have a 5-star experience with us! We will share your feedback with our team. If you would like to share more about your experience with us, please give us a call at (972) 263-5171 or leave a message at TexasTrustCU.org/Contact Thank you for taking the time to leave your feedback.

• T

  Trilshunna Sims
  3

  Drive through takes all day burning your gas when lobbies closed.

  Response from the owner

  Thank you for your feedback, Trilshunna. Did you know that you can make appointments at this branch lobby? Just head to TexasTrustCU.org/Appointment to get started. We hope you have a much fast experience next time!

• D

  David W. Battiest
  4

  It was fast and easy drive thru thanks guys and gals

  Response from the owner

  Thank you for your great review, David! We appreciate you taking the time to leave the feedback. We hope to see you again soon!

• L

  Leonardo Garcia Jr
  5

  Very helpful, I really felt they were looking out for me.

  Response from the owner

  Glad that we were able to assist you, Leonardo! Thank you for leaving your feedback. We appreciate it!

• K

  Karina Fernández
  5

  I love this place! Awesome service!

  Response from the owner

  So happy you've had a great experience with us, Karina! We appreciate you and thank you for leaving your feedback. See you soon!